System Engineer

Company Description Heiser Design is a technology-focused organization committed to building reliable, scalable systems that support modern digital products and services. The team combines engineering rigor with a practical, user-centered mindset to deliver solutions that are secure, maintainable, and efficient. Collaboration, continuous improvement, and clear communication are core to how Heiser Design approaches both internal projects and client work. System Engineers at Heiser Design are encouraged to share ideas, experiment with new tools, and help shape best practices. The company offers a remote-first environment that supports flexibility and professional growth. Role Description This full-time remote System Engineer role is responsible for designing, implementing, and maintaining systems that support Heiser Design’s applications and infrastructure. Day-to-day tasks include configuring and administering servers and cloud services, monitoring system performance, and proactively resolving technical issues. The System Engineer will troubleshoot incidents, provide technical support to internal stakeholders, and document solutions and processes. The role also involves participating in systems design discussions, contributing to architecture decisions, and helping optimize reliability, security, and scalability. Collaboration with cross-functional teams such as software development and product management is expected to ensure systems align with business and user needs. Qualifications Strong Systems Engineering and Systems Design skills, with experience planning and implementing robust, scalable architectures. Proficiency in System Administration, including configuration, monitoring, and maintenance of servers, operating systems, and cloud environments. Hands-on Troubleshooting and Technical Support experience, with the ability to diagnose and resolve complex system and infrastructure issues. Knowledge of networking fundamentals, security best practices, and backup/recovery strategies in production environments. Experience with automation and scripting (e.g., Bash, PowerShell, Python) to streamline system tasks and deployments. Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD pipelines is highly beneficial. Effective written and verbal communication skills, with the ability to document processes and collaborate in a remote, distributed team. Bachelor’s degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. Ability to work independently, manage priorities, and take ownership of system reliability and performance.