Experience Lead

About Sloomoo Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands‑on play, and all things satisfying. Sloomoo launched in October 2019 with an immersive 12,000 square‑foot experience in Soho, NYC, featuring hand‑crafted, artisanal slime in dozens of textures and scents, soothing ASMR, and wondrous delights. Guests can slingshot slime, walk on slime, design their own slime, and more. The brand has expanded to five Institutes in NYC, LA, Houston, Chicago, and Atlanta, and two MiniMoos in Boston and Philadelphia, with more planned. Sloomoo’s mission is to deliver joy, whether you’re a kid or kid‑at‑heart. Position Summary The Experience Lead is a hands‑on, guest‑facing floor leader who helps bring the Sloomoo experience to life every day. Working closely with the Assistant General Manager (AGM) and General Manager (GM), this role provides real‑time support, coaching, and oversight of the hourly team while driving service excellence across every station. Values Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do. Accountability – We own it. Every action, every result—our name is on it. Collaboration – Joy happens when we create together. We rise as one team. Innovation – We push limits, dream big, and turn bold ideas into reality. Inclusivity – Everyone belongs. Every voice matters. Resilience – We pivot, solve, and grow stronger through every challenge. Excellence – Good isn’t enough. We obsess over the details that make greatness. Responsibilities Act as the shift leader when AGM/GM are offsite or focused elsewhere; manage 30‑40 hourly team members on shift. Take personal responsibility for presentation and experience standards across the site. Deliver and elevate guest experiences across all zones; troubleshoot issues quickly with a calm, joyful tone. Continually support and challenge the teams to maintain and improve the overall experience, championing developments that have a positive impact on the visit. Communicate with leadership regarding staff coaching opportunities. Develop and maintain excellent working relationships with relevant leadership teams. Champion all requirements relating to accessibility including physical facilities and staff training, and delivery and improvements across the site. Represent the guest Experience team in meetings and committees as assigned. In conjunction with the General Manager, control labor spend to ensure we are maintaining front‑of‑house (FOH) labor budgets to set standards. Support marketing efforts through videos, pictures, stories etc. Report any issues, including written incident reports at the end of the shift. Support the Manager on Duty on delivering top‑of‑the‑class birthday parties, events & groups visits. Lead by example displaying the expectation of the team through your actions. Aware of the needs of the team and providing training, support, breaks when necessary. Ensure that safety is the top priority at all times. Smiling, being authentic – even when guests may not be around! Other responsibilities as assigned by managers. Qualifications Experience of operational management within a guest‑facing operation including hotels, restaurants/food & beverage, entertainment operations, museums, live events or similar (required). Excellent time management and organizational skills. Excellent communication skills and a friendly and approachable manner with staff from across the organization, ensuring good working relationships. Ability to engage with colleagues in a diplomatic manner, with firmness where necessary. Knowledge of Microsoft Office, Google Suite, Slack, Project Management systems. Energetic, perceptive, confident problem solver with a good sense of humor. Able to problem solve in a fast‑paced environment. Minimum age: 18 years. Inclusivity Commitment Sloomoo Inc. is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Inc. does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics. #J-18808-Ljbffr