Service Coordinator

Service Coordinator /Dispatcher

We are looking for a Service Coordinator /Dispatcher based out of our Tacoma, WA branch office. The ideal candidate is a strong team player, organized and customer-service oriented.

What's in it for you?

• Competitive salary.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you'll be doing…

As a Service Coordinator, you schedule and coordinate the activities of your field service team to maximize utilization, efficiency, and cost-effectiveness. You are the main point of contact for clients of Burkhart's repair and installation services. Your always-on-the-go service team requires someone who looks around corners to plan ahead to maximize service profitability, and who serves as a firm and steady anchor to ensure the team remains focused on what is important. Success in this role requires an energetic, organized, customer service-focused person who enjoys the challenges of scheduling and dispatching in a way that achieves the highest level of efficiency and profitability.

What success looks like…

• DEPENDABILITY: Your daily tasks are completed in a timely and thorough manner, ensuring all activities, records, data, and processes are kept highly organized, accurate, and up-to-date.
• EXCEPTIONAL CLIENT EXPERIENCE: You go above and beyond in order to provide an Exceptional Client Experience. Your communication and customer service skills are effective, respectful and consistently of the highest quality. You demonstrate professionalism while building and maintaining strong relationships. You are an active, engaged, collaborative, and positive teammate/leader with both internal and external customers.
• SERVICE EFFICIENCY: Burkhart and your region experience highly effective and efficient operating performance as a result of your strength scheduling and dispatching Field Service Technicians to maximize profitability and utilization.
• SERVICE DEPT PROFITABILITY: Your Service department is profitable, and you manage operational income, including ensuring work orders are promptly billed, to meet and exceed the approved annual budget. Your department runs lean, efficiently and profitably, with a focus on net profit, strong margins, and sales growth.
• TEAM SUPPORT: You facilitate the success of your team by making sure that your team has the tools and support they need to meet their goals. Your team can depend on you to be highly organized and provide high quality work in a timely manner.

What you'll need…

• Associate degree, vocational certification, or other educational program related to office management, logistics, business administration, or closely related field.
• 2 years of scheduling and dispatching experience, or 3 years of customer service/administrative experience.
• The associate must maintain a valid driver's license, maintain a good driving record (as defined by Burkhart's liability insurance), and be insurable at all times. This position may require associates to drive Burkhart vehicles to deliver parts or equipment to client worksites.

Preferred Education and/or Experience:

• Experience with service coordination, scheduling, dispatching, inventory management, and/or customer service.

Salary Info:

The starting salary range for this position is $26.00 - $29.00 per hour. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Who we are…

Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client's success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers. We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate's education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success.

Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor