Client Experience & Operations Coordinator

Job Description

Job Description

The Wellness Haven | Marion, South Carolina

Come In. Exhale. Be Well.

Pay: $13.50 per hour
Position: Part-time
Location: 2524 East Highway 76, Unit H, Marion, SC 29571

About The Wellness Haven

The Wellness Haven is a shared wellness destination bringing independent wellness practitioners together under one roof with a common goal: helping people feel cared for, supported, and well.

We are seeking a dependable, organized, personable professional who understands that an exceptional guest experience requires both genuine hospitality and thoughtful coordination.

This position is ideal for someone who enjoys welcoming people, keeping details organized, solving everyday problems, and helping a team operate smoothly.

About the Role

The Client Experience & Operations Coordinator is the welcoming connection between our guests, practitioners, and shared wellness environment.

This role combines front-of-house hospitality with daily operational coordination. You will help ensure that guests feel welcomed and informed while supporting communication, shared-space scheduling, and the organizational details that keep The Wellness Haven running smoothly.

We are looking for someone who takes initiative, communicates professionally, follows through on commitments, and understands the importance of confidentiality and consistency.

Key Responsibilities

Client & Guest Experience

• Welcome guests warmly and create a positive first and last impression.
• Answer phone calls, respond to inquiries, and direct guests to the appropriate practitioner.
• Communicate appointment information, delays, and updates professionally.
• Listen to guest concerns, assist with appropriate resolutions, and escalate issues when necessary.
• Maintain a calm, welcoming, and professional atmosphere.

Operations & Coordination

• Coordinate shared-space scheduling and help prevent double bookings.
• Communicate room availability, scheduling conflicts, and operational updates to practitioners.
• Maintain accurate messages, records, and follow-up tasks using approved systems.
• Follow established opening, closing, and shared-space procedures.
• Identify operational concerns and communicate them promptly.
• Help keep common guest-facing areas organized and ready for visitors.

Team Communication & Professionalism

• Support collaboration among independent practitioners while respecting each business’s autonomy.
• Follow confidentiality, communication, and shared-suite standards.
• Exercise sound judgment while respecting role boundaries and established policies.
• Demonstrate reliability, accountability, attention to detail, and a willingness to learn.

Schedule

• Monday: 9:00 a.m.–1:00 p.m.
• Tuesday: 9:00 a.m.–1:00 p.m.
• Wednesday: Off
• Thursday: 12:00 p.m.–5:00 p.m.
• Friday: 10:00 a.m.–6:00 p.m.
• Second and fourth Saturdays: 10:00 a.m.–2:00 p.m.

Availability for the listed schedule is essential. Applicants should be comfortable with the established hours and occasional adjustments communicated in advance.

What We're Looking For

The ideal candidate will demonstrate:

• Excellent verbal and written communication.
• Strong organization, time management, and attention to detail.
• Dependability, punctuality, and consistent follow-through.
• Professional judgment and the ability to manage competing priorities.
• A welcoming, service-oriented attitude.
• Comfort learning scheduling tools, email, calendars, and other digital systems.
• Discretion when handling private guest and business information.
• Initiative and the ability to recognize when to solve a problem independently and when to ask for guidance.

Customer service, hospitality, administrative coordination, reception, or wellness-industry experience is helpful. We value transferable skills, sound judgment, professionalism, and a willingness to learn—not just job titles on a résumé.

Perks & Benefits

• Monthly service benefit, subject to written program terms.
• Guest pass, subject to program terms.
• Potential referral earnings under an established written program.
• An opportunity to contribute to a growing, community-centered wellness destination.
• A collaborative environment focused on hospitality, personal connection, and well-being.

Our Ideal Team Member

We want someone who understands that the small details matter: remembering a guest’s question, communicating a change promptly, catching a scheduling conflict before it becomes a problem, and following through when something needs attention.

You do not have to know everything on day one. You do need to be dependable, teachable, professional, and committed to providing a thoughtful experience for every guest.

To apply: