Customer Service & Scale House Associate

Job Description Job Description Customer Service & Scale House Associate (Scrap Metal Yard)

Schedule: Monday–Friday 7:00 AM–4:30 PM • Saturday 7:00 AM–12:00 PM

Position Overview
The Bilingual Customer Service & Scale House Associate plays a key role in daily yard operations by processing incoming scrap, entering transaction details, handling payments, supporting dispatch, and providing administrative and customer service support. This position works in a fast‐paced scrap yard and office environment and requires strong communication skills in both English and Spanish.

Key Responsibilities
Customer Transactions — Verify customer IDs, enter transaction data, and guide customers safely through the yard.
Payment Processing — Handle cash/check payments and balance the cash drawer daily.
Scrap Material Knowledge — Identify basic ferrous and non‐ferrous materials and understand general scrap pricing.
Administrative Support — Answer multi‐line phones, route calls, take messages, and prepare packing slips.
Dispatcher Assistance — Complete inbound scrap tickets, communicate driver schedules, prepare Bills of Lading, and maintain accurate records.

Requirements
Bilingual English/Spanish — Required for customer interaction and transaction processing.
Customer Service Skills — Friendly, professional, and able to work with diverse customers.
Computer & Data Entry — Comfortable entering transactions and using basic office software.
Fast‐Paced Environment — Able to work in both yard and office settings.
Reliable Transportation — Required for consistent attendance.
Physical Requirements — Ability to stand, walk, and lift up to 25 lbs; PPE required in processing areas.
Company Description Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client.

A personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!

Stop in today - and feel free to bring a friend along! Company Description Many of those employed through JobConnection Services find that their positions are temp-to-hire. Our skilled office staff works to set each employee up for success! We ensure you have a clear picture of the responsibilities of the assignment you are going to, and work as a liaison between you and the client. \r\n\r\nA personal relationship that includes constant communication with our clients makes for a pain‐free temporary or permanent placement process - and that translates to happy employees!\r\n\r\nStop in today - and feel free to bring a friend along!