Desktop Support Associate-Helpdesk

Helpdesk Associate - Full TimeNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking Help desk representative to join our team in Guadalajara, Jalisco, Mexico.Remote role but the candidate must live in JaliscoRequirementsAvailability to work 45 hours per weekInterest in working any shiftAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceWe OfferCompetitive salaryGrocery Tickets - 12% of base salary30 days of Christmas bonus12 days of vacations50% Vacation bonusSavings Funds5 personal days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.