Engagement Specialist

Responsibilities Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments. Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person. Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate. Maintain accurate documentation and communicate patient updates to the care team. Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement. Organize outreach efforts by urgency and importance to maximize patient impact. Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments. Perform outbound calls and respond to inbound calls from patients, providers, and Village resources. Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed. Assist the clinical team with moving patients through the continuum of care by completing tasks as directed. Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs. Communicate directly with patients in a timely and professional manner. Maintain accurate, complete, and confidential documentation. Demonstrate exceptional two‑way communication, both oral and written. Act in alignment with DaVita’s mission and values to deliver high‑quality patient care. Requirements High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred. 2+ years professional experience in customer service, patient‑facing, or telephonic outreach roles preferred. Prior healthcare experience preferred. Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Strong verbal and written communication skills, active listening, and motivational engagement techniques. Highly organized, with excellent time management and follow‑through. Ability to work both autonomously and collaboratively with care team members. Core Competencies Demonstrates strong communication and organizational skills to effectively coordinate patient care and outreach efforts. Proficient in managing patient interactions and documentation while collaborating with healthcare teams to enhance patient engagement and access to resources. #J-18808-Ljbffr