Patient Education Coordinator

Job Description

Job Description

Description:

Eye Health America partners with leading eye care practices across the Southeast, providing the operational, strategic, and administrative support needed to deliver exceptional patient care. Backed by a leadership team with over 100 years of combined experience, we are building a trusted network rooted in quality, growth, and community impact—guided by our purpose of making lives better with personalized eyecare.

Primarily responsible for all patient communication for surgery. The successful candidate must be a person with an optimistic outlook on life and have excellent interpersonal skills. Overtime may be required. Some travel may be needed.

Job Responsibilities:

• Demonstrate comprehensive knowledge of all aspects of eye surgery to effectively address patient inquiries.
• Efficiently schedule surgeries, coordinating with patients and providing clear instructions for pre- and post-operative care.
• Prepare detailed charts for all scheduled surgeries, ensuring accuracy and completeness.
• Have a basic understanding of how insurance works for common insurance plans in the area, such as Medicare payers, Medicare Advantage Plans, and Commercial Plans.
• Educate patients on insurance, including deductibles and out of pocket costs.
• Engage in telephone correspondence with surgical patients as needed, addressing inquiries and providing necessary information.
• Organize patient charts, systematically, and update all pertinent information for surgical procedures.

Benefits:

As a team member at Carolinas Centers for Sight, you'll enjoy:

• Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
• Matching 401(k)
• Employee Discount
• Wellness Program
• Paid Vacation & Holidays
• Uniform Allowance
• Training/Advancement opportunities

About Us

At Eye Health America, we support the expansion of leading eye care practices across the Southeastern United States through both organic growth and strategic partnerships. Led by an experienced team of eye care industry leaders with more than 100 years of combined practice management experience, we partner with best-in-class practices and ambulatory surgery centers to deliver full-service, integrated eye care. Our focus is to provide the operational, strategic, and administrative support that allows our providers and teams to stay focused on what matters most—delivering exceptional clinical care and an outstanding patient experience. Together, we are building a network of trusted practices dedicated to meeting the growing demand for high-quality eye care while making a meaningful impact in the communities we serve.

Our Purpose

Making lives better with personalized eyecare.

Our Values

People-Focused - Our people are the secret to our success. We are defined by our shared values and demonstrate them in every interaction. They guide us and ensure we are in an inclusive place where our teammates love to work, and our patients are delighted to visit.

Heartfelt Service - With helpful hands and open minds and hearts, we actively engage with our individual locations, celebrating their unique local style, while identifying solutions to support improved service.

Mutual Respect - We share ideas, collaborate, and troubleshoot as a team, seeking alignment in decision-making. By supporting and equitably empowering one another, we discover new ways to create value.

Honesty & Transparency - We act with integrity and transparency without fear of speaking up or disrupting the status quo. We communicate clearly and respectfully with everyone.

Result-Oriented - Analysis improves our decision-making. We strive to track all facets of our business to develop insights for improved care. Best performance is derived from strong leadership, setting goals, executing plans, monitoring results, and reinforcing successful approaches.

Growth Mindset - We seek to grow our people, services, markets, and overall company to create value. Always looking forward, we explore new technologies, treatments, systems, and processes for improvement.

• High School Diploma or equivalent.
• Valid and active Driver’s License.
• Two years’ experience in a healthcare or patient education role.