Certified Medical Assistant

Certified Medical AssistantAre you interested in making a positive impact on those around you? Join our team! At Northeastern Rural Health Clinics, we are passionate about making a difference in the lives of others and take pride in delivering outstanding patient care. We welcome health care professionals who value providing high quality service and enjoy working as part of a dynamic team to provide the best possible care to those living in our community.The CMA is responsible for providing high standards of medical support to the providers for patient care. This position will serve as a support team member within a suite supporting one or more providers, LVNs, and CSR's to ensure the patient lifecycle is successfully fulfilled timely. Focusing on maintaining a positive, caring, professional attitude while working together. Provides procedures under direction of the Director of Nursing for the identified scope of practice.This position will be flexibly staffed and will be moved throughout the walk in clinic and any suite at Northeastern Rural Health Clinics herein after NRHC, as needed. There are varying shifts and weekends depending on assignment, which may be changed as business needs develop.Hours of operation are from 7:00 AM to 7:00 PM, Monday through Friday and Saturday from 8:00 Am to 5:00 PM, at this time subject to change if enhanced services are offered. There are currently two locations:1850 Spring Ridge Dr - Susanville209 Birch Street - WestwoodAttention to building trust in the community, the facility, and the population we serve is paramount. Focus on patient care practices tailoring to the Federally Qualified Health Center (FQHC). The Certified Medical Assistant reports directly to the Director of Nursing.CompetenciesAbility to provide quality customer serviceAbility to work well with others in a professional mannerAbility to work various shifts and weekends with short noticeAbility to travelAbility to be flexible in approachAbility to build trust with patients and colleaguesAbility to provide care to a clientele from a rural communityAbility to problem solve and find positive solutionsSkills in discretion and good judgementSkills in prioritizationSkills in clinic back flow, in box, follow through to patient careSkills in reasoning techniquesSkills in excellent communicationSkills in meeting the needs of patientsSkills in working in a fast paced environmentSkills in meeting the needs of colleagues both physician and patient care teamSkills in professionalismKnowledge of Electronic Health RecordKnowledge of kind, compassionate and empathetic practicesKnowledge of maintaining patient confidentialityKnowledge of best practices for medical careKnowledge of working within a teamKnowledge of email and software programsDuties and ResponsibilitiesConducts clinical practice care supporting our Physicians, Physician Assistants, Family Nurse Practitioners, and LVNs with treatment of patients.Ensures patient, provider, and colleague needs are met, rooms are prepared, and the appointment lifecycle of patient care is performed flawlessly.Maintains metrics for quality measures for patient population.Conducts routine and advanced care for phlebotomy and related procedures in a FQHC environment.Enters correct data into the electronic health record timely.Assists with referral process, coordinating communications within our organization and outside partners and patients for providing follow up to ensure optimal customer service.Attends to patient communication for medication, testing, refills, lab work, orders, follow-up, etc., based on physician and advanced practitioner orders.Focus on ethical and technical best practices for CMA and patient care considering high standards, at all times.Prepares, sets up, stocks, orders, and performs sterilization, methods, and use of equipment for rooms, supplies and overall environment NRHC provides patient centered medical care.Maintains licensure and certification.Responsive to supervisory feedback, utilizing constructive criticism in a positive manner.Maintains open communication and observes chain of command.Works well with peers and other employees as a team player.Sensitive to customer service issues, displaying a positive attitude to patients, co-workers, and the organization as a whole.Models appropriate conduct and observes the dress code for appearance and grooming standards.Must maintain strict confidentiality relating to NRHC personnel, patients, and information which could result in proprietary damage to NRHC.Maintains HIPAA compliance, at all times Adheres to office policies Performs other duties as assigned, demonstrating flexibility and willingness to do extra work as needed.Experience and EducationHigh school Diploma or equivalentCurrent unrestricted CMA license for CaliforniaIV certificationPhlebotomy experienceCurrent BLS CPR certificateMust meet current medical continuing education requirements, at all timesOne to three years of related experienceMust possess current valid driver license and vehicle liability insuranceElectronic Health Record and computer skills