Production Support Engineer

Production Support Engineer

Norcross, GA

Credigy is seeking a Production Support Engineer to join our Data and Automation team. This role is responsible for supporting, monitoring, troubleshooting, and improving production data pipelines across both modern cloud platforms and legacy systems. You will help ensure critical data processes run reliably, investigate production issues, and contribute to small enhancements and automation that improve the stability and maintainability of the data environment.

This is a hands-on, mid-level role for an engineer who can independently own routine production issues while continuing to grow across a broad data platform. The ideal candidate has strong SQL and ETL fundamentals, hands-on Snowflake experience, and the ability to troubleshoot production data processes with limited supervision. Complex architectural or high-severity issues would be escalated to senior engineers as appropriate.

Please note that we are unable to provide visa sponsorship for this role. Candidates must be legally authorized to work in the United States now and in the future without employer sponsorship.

Key Responsibilities

Production Support & Reliability

• Monitor and support production data pipelines, scheduled jobs, integrations, and data loads across SQL Server, Snowflake, SSIS, Azure Data Factory (ADF), and other data integration tools.
• Own routine production support tickets (Jira Service Management) from investigation through resolution, including troubleshooting, stakeholder communication, remediation, and follow-up. Escalate complex architectural, high-severity, or cross-platform issues as appropriate.
• Perform root cause analysis and maintain data quality checks, monitoring, and durable fixes that improve the reliability and accuracy of production data processes.

Automation, Maintenance & Small Development

• Maintain and enhance existing ETL processes, address bug fixes and small development requests, and improve the performance and maintainability of production workflows.
• Identify repetitive support activities that can be simplified, documented, or automated to reduce recurring operational effort.

Collaboration & Documentation

• Partner with Data Engineering, Analytics, business users, and other internal teams to resolve production issues and communicate status, impact, and resolution clearly.
• Create and maintain troubleshooting guides, runbooks, and technical documentation to support consistent and efficient issue resolution.

Required Qualifications

• 3+ years of experience in data engineering, BI development, ETL development, data operations, application support, or a related technical role.
• Strong working knowledge of SQL, preferably MS SQL Server and T-SQL, with the ability to independently troubleshoot queries, stored procedures, data quality issues, and production failures.
• Hands-on experience supporting or developing with ETL/data integration technologies such as SSIS, Azure Data Factory (ADF), Informatica, or similar tools.
• 2+ years of hands-on experience with Snowflake in a production environment.
• Strong understanding of data pipelines, ETL/ELT concepts, data validation, and core data modeling principles.
• Demonstrated experience independently troubleshooting and resolving technical or data issues in a production or business-critical environment.
• Bachelor's degree in Computer Science, Information Systems, Statistics, or a related field (or equivalent practical experience).

Preferred Qualifications

• Experience supporting and troubleshooting Snowflake data pipelines, queries, and scheduled workloads.
• Experience using Python or scripting for data processing, troubleshooting, or automation.
• Experience with Informatica, dbt, or other modern data transformation/integration tools.
• Experience with GitHub, CI/CD, monitoring, or automated deployment processes.
• Familiarity with data quality, data governance, Azure services, or other data platform technologies.

The Credigy Experience

Credigy offers a comprehensive benefits package including medical, dental, and vision coverage through Cigna — with Credigy covering a significant portion of premiums — plus STD, LTD, and basic life insurance at no cost to you. You'll also have access to a 401(k) with company match, generous PTO, paid parental leave, volunteer time off through Credigy Cares, and a range of workplace perks designed to support how you work best — from a thoughtfully equipped office environment to the technology and tools that help you do your best work. Beyond the benefits, you'll join a team recognized year-over-year as a Top Workplace nationally and in Atlanta, with a personalized Flex Werk program, real opportunities for career growth, and a culture built around people who are bold, curious, and supportive — and the chance to build the data governance and model operations infrastructure that powers Credigy's most critical analytical decisions.

Where & How You'll Work

This role is based at Credigy's corporate headquarters in Norcross, GA. From day one, you'll work with your manager to build a personalized flexibility arrangement through Credigy's Flex Werk program — because we believe the best work happens when people have the support and autonomy to work in a way that works for them.

About Credigy

Founded in 2001, Credigy is a global specialty finance company with flexibility across the capital structure to acquire or finance a broad range of consumer assets. We are a wholly-owned subsidiary of National Bank of Canada (NBC) and our $9.1B+ portfolio represents 400+ deals and $32B+ in total investments life-to-date. We are the partner of choice when financial institutions face complex challenges and strategic changes. If you haven't heard of us yet, we're okay with that — we focus on serving our business partners, not making a name for ourselves.

We are proud of our people-first company culture that has been recognized year-over-year as a Top Workplace both in Atlanta and nationally. What matters to you, matters to us so we go beyond the usual benefits to offer meaningful perks that support professional growth, personal connection, and a life outside the office. Early in the hiring process, we partner with you on our innovative, personalized flexible work program to maximize compatibility between your needs and the business from day one. Our priority is hiring top talent and helping you create a career you love.

Equal Opportunity Employer

Credigy is a workplace that is free of discrimination and full of opportunity. We prioritize diversity, inclusion, and belonging, and we are dedicated to unbiased recruiting, hiring, and employment practices. Authenticity goes a long way at Credigy, and we get excited about the privilege of hiring people from diverse backgrounds. We are proud to be an Equal Opportunity Employer and commit to ensuring all applicants and employees are considered based on their qualifications and merit, without regard to race, ethnicity, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, citizenship, disability, pregnancy, or any other status protected by law. We expect each employee to support this policy in our daily operations and we do not tolerate discriminatory practices or harassment in any form. No matter how you identify, or what background or industry you come from, we welcome you and feel honored you are considering opportunities at Credigy.