Sales Assistant

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

Position

Sales Assistant – Direct Sales (Remote)

Day to Day Responsibilities

• Manages direct sales orders, including tracking, reporting, compensation, policy adherence, installs, and delays.
• Settles disputes, chargebacks, EOM completes, missing DAR entries, and other reporting and compensation items.
• Works with Direct Sales leadership, project management and other departments to improve Direct Sales outcomes; represents best interests of Direct Sales and the company.
• Provides feedback and coaching to supervisors and sales reps; offers direction on behalf of sales leadership.
• Partners with other departments to foster strong relationships and support of the company.
• Communicates Order Entry errors, corrections, and needed improvements. Performs audit of sales entered by Order Entry department; recommends improvements based on trends and provides feedback to Direct Sales Leadership and related managers.
• Manages orders delayed due to field service issues, customer reschedules, weather, frozen ground, and other factors; communicates with field service teams, drop contractors, dispatch, and others to track status and install dates.
• Tracks sales contracts and authorizations (LOA). Works with internal departments and vendors to assure proper documentation and record keeping of orders; works with order processing (APC) to track incomplete orders.
• Researches orders missing from compensation reports; provides documentation for disputes.
• Works with the Service Address team to update misclassifications, missing addresses, and incomplete PON test sheets.
• Works with marketing to improve communications and provide feedback when needed.
• DocuSign administrator – makes corrections and updates to Direct Sales DocuSign order forms.
• Makes outbound calls to confirm installation appointments for customers.
• Makes outbound calls to customers to provide support (e.g., fill out LOAs).
• Provides data to Project Manager for efficiency initiatives.
• Updates SharePoint regularly with Direct Sales results and updated processes.

Qualifications

Required Qualifications

• 2+ years’ experience in an administrative or sales support position.
• 2+ years’ experience with MS Word and MS Excel.

Other Qualifications

• Organized, self‑motivated, detail oriented, analytical; able to work with minimal supervision.
• Pursuing ongoing professional development in management, leadership, data analysis, coaching, communication.
• Computer skills, including spreadsheets, database and other hardware/software applications.
• Versatile and interacts well with a variety of people.
• Strong decision‑making and problem‑solving skills.
• Ability to maintain confidentiality.
• Excellent organization, planning, and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Excellent communication skills.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs
• Short‑Term & Long‑Term Disability (for associates working 30+ hours)
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

Compensation

Base pay: $17.00 – $19.00 per hour; additional forms of compensation and bonuses may apply. Pay range reflects minimum and maximum base salary.

About TDS Telecom

TDS Telecom provides high‑speed internet, TV entertainment, and phone services to a diverse range of communities. With over 50 years of experience, TDS is committed to building and expanding fiber‑optic networks nationwide, serving over 1 million connections.

Equal Employment Opportunity

TDS is committed to EEO and values diversity. All qualified applicants are considered without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.