IT Communications Manager
Sweetwater
Job Description Sweetwater, the number one online retailer in music instruments and pro audio gear, is looking for an experienced Communications Operations Manager to own and operate the technology backbone of our communications infrastructure. This role sits at the intersection of telephony, messaging, contact center operations, and IT—serving as the go-to subject matter expert for voice, SMS, chat, and fax platforms across the business. You’ll keep our communications ecosystem running smoothly, support stakeholders across the organization, and play a key role in ensuring our Sales Engineers can deliver the legendary service Sweetwater is known for. Responsibilities Own and administer Sweetwater’s communications platforms—including 8x8, Twilio—serving as the primary escalation point for voice, SMS, chat, and fax issues across the business Manage PBX configuration including ring groups, call routing, scheduling, and queue setup, with hands‑on support for Polycom endpoint deployments Build and maintain SMS Messaging Services in Twilio, navigating compliance requirements, carrier registration, and business use case documentation Develop reports and pull call, SMS, and webchat statistics using SQL to support stakeholders across the organization Maintain strong vendor relationships with carriers and partners and conduct periodic platform audits to manage licenses and costs Document call routing logic and contact center workflows to meet compliance requirements and support operational clarity Qualifications 3–5+ years of hands‑on experience administering enterprise communications platforms (VoIP/UCaaS), with strong familiarity with 8x8 or comparable PBX/contact center systems Working knowledge of Twilio, including SMS Messaging Services Proficiency with SQL for querying call records, SMS logs, and webchat data Solid understanding of PBX administration: ring groups, IVR/call routing, queue management, and scheduling Familiarity with Polycom or SIP‑based endpoint configuration in a managed environment Ability to trace and diagnose complex call flows across multiple systems and carriers Strong documentation skills—capable of producing technical and compliance‑facing call routing documentation Comfortable managing vendor relationships and coordinating with carriers on escalations and service changes Experience with general network concepts (LLDP, VPN, IP addressing) is a plus Ideal Team‑Player WOWs the customer – deep passion and desire for creating amazing customer and colleague experiences Gets things done – great work ethic and moves with a sense of urgency Obsesses over the details – committed to paying attention to the details Drives continuous improvement – always focusing on effective and efficient work and ways to get better Develops the future – committed to pursuing personal and professional growth and has a focus on bringing colleagues along on that journey Relocation Requirement Relocation to Sweetwater’s state‑of‑the‑art campus in Fort Wayne, IN is required. #J-18808-Ljbffr
- ...Information Technology, Leadership Opportunities Industry: Manufacturing Employee Type: 1 Required Degree: 4 Year Degree Manage Others: Yes Minimum Experience: 7 Years Contact Information Name: Fort Wayne Metals Phone: (***) ***-**** Email: careers...Suggested
$48k - $52k
...JOB OPENING The League for the Blind & Disabled Philanthropy Department Development & Communications Manager The League is seeking a dedicated, hard-working and self-motivated Development & Communications Manager. The ideal...SuggestedFull time$120k - $160k
...client in the entertainment industry is looking to hire a Product Manager! 100% remote This Jobot Job is hosted by: Nick Frei Are... ...to get the job done. 7. Excellent written and verbal communication skills. 8. Ability to work effectively in a fast-paced environment...SuggestedPermanent employmentLocal areaRemote work- ...ABOUT As a Mass Communication Specialist, it’s your job to tell our story. Use your creativity to educate and inform the public about the achievements of Sailors in America’s Navy. Travel the world, document military operations and develop high−profile media campaigns...SuggestedFull timePart timeLocal areaOverseas
- ...This position will manage a team of IT Business Analysts working within JD Edwards E1 supporting the Sales and Finance functions of the business... ...managing or coordinating IT Business Analysts. ~ Strong communication and presentation skills. Equal Opportunity...Suggested
- ...A leading IT consulting firm in Fort Wayne, IN is seeking two Project Managers. The ideal candidates will have robust experience in agile and waterfall methodologies, specifically in managing FiOS and MR video projects. Responsibilities include overseeing infrastructure...
- ...responsibilities include: Develop goals based on IT Strategic Plan and prioritize work for... ...Technology Operations leadership. Manages the staff in addition to other Human... .... ~ Excellent oral and written communications skills. ~ Experience managing vendor and...Temporary workLocal areaRemote workFlexible hours
- ...Software Engineering Manager Sweetwater, the number one online retailer in music instruments... ...complex problems Collaborate with IT, QA, and DevOps to ensure smooth... ...to deployment and maintenance. Excellent communication and interpersonal skills, with the ability...Full timeRelocation
- ...Project Manager (Low Voltage / Infrastructure) Fort Wayne, IN Join New Era Technology, where People First is at the heart of everything... ..., documentation, and reporting. Superior written and verbal communication skills. Confidence and ability to use discretion and good...For subcontractorMonday to Friday
- ...Candidates should have over 5 years of experience in digital marketing, proficiency in multiple marketing channels, and the ability to communicate effectively. The position offers a flexible work environment and requires a passion for results-driven marketing. #J-18808-Ljbffr...Remote workFlexible hours
- ...Bank is seeking an Infrastructure Supervisor in Fort Wayne, IN, to lead IT service delivery. Key responsibilities include developing team goals, ensuring effective IT services delivery, and managing staff with a focus on performance and compliance. Candidates should...Remote workFlexible hours
- ...Software Development Manager We are seeking a Software Development Manager to lead a team of 5–6 developers and 2 QA Technicians... ...people management responsibilities Strong written and verbal communication skills Ability to contribute meaningfully to code while...Work at officeLocal area
- ...Cardinal Services, Inc. of Indiana is seeking a marketing communications specialist to create compelling content and enhance the visibility... ...and design skills while coordinating media relations and managing social media. Candidates should have a bachelor’s degree in a...Flexible hours
$105.04k
...increment planning. Work with Service Delivery Managers and Product Managers to ensure strategy... ...Facilitates ceremonies, collaboration, communication, and conflict management. Teaches new... ...‑remote #techjobs #veteranspage Senior IT Project Manager - Release Train • Fort...Minimum wageContract workTemporary workWork experience placementRemote work- ...Epic in Fort Wayne, Indiana is seeking a Quality Manager to become the last line of defense for software that impacts the lives of 305 million people worldwide. You will collaborate closely with developers to test new features, uncover bugs, and ensure a joyful user experience...WorldwideFlexible hours
- ...EmergencyMD is seeking a Construction Contract Manager II to guide critical infrastructure projects in Fort Wayne. This role involves managing contracts, overseeing construction activities, and ensuring compliance with plans and regulations. You will represent the City...Contract work
- ...Ultrasonic Testing Supervisor to oversee all aspects of ultrasonic testing within the organization. This role reports to the Quality Manager and ensures safe, accurate, and compliant testing practices across the team. Key Responsibilities: Ensure safe operating practices...Full timeTraineeship
- ...New Era Technology is looking for a Project Manager in Fort Wayne, IN, to lead complex infrastructure projects. The role involves project planning, execution, risk management, and ensuring customer satisfaction. Qualifications include over 5 years of technology project...
- ...A leading digital marketing firm in Fort Wayne, Indiana is seeking a Digital Marketing Manager to oversee website management, develop effective SEO strategies, and create performance analytics. The ideal candidate holds a Bachelor’s degree and has over 3 years of experience...
$100k
...seeking an experienced Technical Project Manager to lead complex technology initiatives... ...infrastructure solutions. Interface with IT Resources, Management Teams, and other... ...client-facing meetings, ensuring clear communication, structure, and effective outcomes Develop...Minimum wageFull timeContract workTemporary workWork experience placementRemote workShift work- ...Technologies Inc. ( is a market leader and one of the fastest growing IT consulting firms with operations in US, Canada, Mexico & India.... ...skills and performance. Job Description We need two Project Managers for our direct client in Fort Wayne, IN. The ideal candidate...Local area
- ...implementation of local & county governmental affairs, media communications liaison, community relations and local/regional economic development... ...influence public policy. Strategically build, maintain and manage key environmental, economic development and community contacts...Full timeWork experience placementLocal areaAfternoon shift
$37.87 per hour
Cape Fox Shared Services is seeking Physical Fitness Coordinators (PRN) to conduct on-site fitness exams for the United States Postal Inspection Service. Responsibilities include overseeing pre-brief and post-brief sessions, ensuring safety protocols, and maintaining documentation...Hourly payRelief- ...A leading automotive supplier in Fort Wayne, Indiana is seeking a Facilities Manager for a full-time, permanent position. Responsibilities include leading a team, managing facility contractors, and ensuring operational efficiency. The ideal candidate will have at least...Permanent employmentFull timeFor contractors
- A manufacturing company in Fort Wayne is seeking a Mid-Senior level Ultrasonic Testing Supervisor. The role involves overseeing ultrasonic testing practices, ensuring compliance with safety standards, and training staff. Candidates should have a Bachelor's in a relevant...Full time
- ...consisting of software engineers and an IT Support Technician, ensuring that Berne’... ...aligned with business needs. The IT Manager will be responsible for managing development... ..., and related technologies, to improve communication, reporting, and business operations...Work from home
- ...knowledge of MS Office and related business systems Analytical mindset with strong attention to detail Strong written and verbal communication skills Ability to coordinate and organize testing activities across team members Office setting with a moderate noise level The...Full timeWork experience placement
- ...technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Associate Manager, Integration and Test Engineering Job Code: 39066 Job Location: Fort Wayne, IN Job Description: This is a hands-on test...Local areaFlexible hoursShift workNight shiftWeekend workDay shiftAfternoon shift
- ...compliance. The ideal candidate will have a bachelor’s degree in a technical field or relevant supervisory experience, alongside strong communication and leadership skills. Joining Element means becoming part of a fast-growing organization dedicated to safety and compliance...Worldwide
- ...customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage... ...technology initiatives and lead our dedicated IT and Data team. If you thrive on... ...secure, and scalable. Strategic Project Management: Plan and execute complex IT projects,...Night shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Communications Manager. Be the first to apply!
- IT service manager Fort Wayne, IN
- information technology supervisor Fort Wayne, IN
- information technology manager Fort Wayne, IN
- IT manager Fort Wayne, IN
- information technology specialist Fort Wayne, IN
- information technology Fort Wayne, IN
- IT governance analyst Fort Wayne, IN
- IT network Fort Wayne, IN
- entry level IT tech Fort Wayne, IN
- IT performance management Fort Wayne, IN



