Senior Project Manager

• We are seeking a highly experienced Senior Project Manager to join our Professional Services team, leading our most complex and technically demanding enterprise SaaS implementations
• Oversee the planning, execution, monitoring, and closure of multiple customer projects
• Establish strong relationships with customer stakeholders, ensuring alignment on project goals and deliverables. Manage communication and expectation-setting throughout the project
• Develop and maintain detailed project plans, managing scope, schedule, resources, and budget. Track project progress and ensure adherence to milestones
• Identify potential risks and proactively implement mitigation strategies. Manage scope changes, budget adjustments, and timeline shifts through structured change control processes
• Coordinate cross-functional teams, ensuring proper allocation of resources for successful project execution
• Maintain comprehensive project documentation, including status reports, risk registers, and lessons learned. Provide regular updates to leadership and customers
• Leverage industry best practices and continuous improvement methodologies to enhance project execution and customer satisfaction
• Lead the full project lifecycle for enterprise-tier customer implementations, including complex data integrations, custom configurations, and multi-system architectures
• Serve as the primary point of accountability for enterprise customer stakeholders (VP/C-suite), driving alignment on scope, technical approach, and delivery milestones
• Partner closely with Solution Architects, Engineering, and Technical Consultants to assess technical risk, integration complexity, and deployment readiness
• Own and manage complex project plans across scope, schedule, resourcing, and budget for high-ARR, strategically important enterprise accounts
• Proactively identify and mitigate technical and delivery risk across long-duration, multi-phase implementations; lead structured change control for scope, budget, and timeline shifts
• Mentor and provide delivery guidance to junior and mid-level Project Managers on enterprise best practices and technical delivery standards
• Drive continuous improvement of enterprise delivery methodology, tooling, and technical playbooks across the Professional Services team
• Deliver executive-level status reporting, risk registers, and escalation summaries to both customer leadership and internal executives

Benefits

• 100% of medical, dental, and vision covered including 75% for dependents
• Unlimited vacation days and quarterly mental health days so you can recharge
• $1,000 to explore your dream destination on your work anniversary
• $500 annual professional development stipend to continue growing and learning
• $500 home office stipend to decorate your home office
• $1,000 caretaker stipend to make sure our parent colleagues are being supported
• Virtual team lunches to keep you connected
• 401k plan to participate in and save towards the future
• Newest hardware and tools for the job
• Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

This is a senior, high-impact role for a PMP-certified project management professional with deep experience managing enterprise SaaS deployments and a strong technical foundationThe ideal candidate is as comfortable in a technical architecture conversation with engineering and customer IT teams as they are managing executive stakeholders, and brings proven judgment for de-risking large-scale, multi-phase, multi-stakeholder implementationsStrong technical acumen required: hands-on familiarity with data integration/ETL concepts, APIs, system architecture, and enterprise IT environments. Candidates with the strongest technical depth will be prioritizedDemonstrated track record delivering complex, multi-phase enterprise implementations on time and on budgetPMP certification requiredExperience with incentive compensation management, sales performance management or related enterprise financial/SaaS software highly desirableExecutive-level communication and stakeholder management skills; experience engaging directly with VP/C-suite customer sponsors10+ years of project management experience, with a significant portion managing enterprise SaaS implementations or deploymentsBachelor’s degree in Business, Information Technology, Engineering, or a related field (or equivalent practical experience)