Customer Service Specialist

Job Location: REXBURG, ID 83440 Salary Range: $15.00 - $18.00 hourly. Job Overview We are seeking a Customer Service Specialist to assist customers with their projects. The role follows a three-level training certification process that can be completed in 5-7 months. The training program provides foundational learning about our business, industry, products, services, systems, and processes. Responsibilities Understand customer needs and deliver the required projects. Act as an expert with the MIS, entering orders quickly and correctly. Build and maintain strong relationships with existing clients or customers. Ensure that customer needs and expectations are met or exceeded. Conduct research to identify potential customers and generate sales leads. Contact potential customers via phone, email, or online chat to introduce products or services and close sales. Help develop and implement account strategies and plans to maximize revenue and profitability from existing accounts. Provide exceptional customer service and support, answering questions and resolving issues promptly and professionally. Work collaboratively with the sales team to develop and implement sales strategies and tactics. Maintain accurate and up-to-date customer information and sales data in the company's CRM system. Stay up to date with industry trends and product knowledge to effectively communicate product features and benefits. Meet or exceed monthly sales targets. Collaborate with other departments such as marketing and customer service to ensure a seamless customer experience. Continuously evaluate and improve sales processes to increase productivity and efficiency. Assist with site surveys. Assist with the development and maintenance of client relationships. Qualifications Excellent written and verbal communication skills. Ability to learn and become an expert in the ordering platform in use. Ability to solve problems and be solutions-oriented. Highly detailed with strong organizational and time management skills. Understanding of computer software, especially CRM systems and sales software. Professional customer service demeanor. Very reliable with good work ethic and excellent attendance record. Highly responsive to customer needs. Ability to create and maintain customer relationships. Motivation to grow a career with our organization. Helpful Skills Obtaining information from all relevant sources. Can-do attitude – willingness to be taught and learn new things. Communication with supervisors, peers, or subordinates by telephone, email, or in person. Team playing with sales team and company locations. Work Schedules and Arrangements Onsite – Full Time position. Hourly plus bonus program paid out monthly when sales levels are achieved. Hours: 8:30 am – 5:30 pm Monday through Friday. Benefits Health Insurance Dental and Vision Insurance 401(k) Retirement Account Matching Flexible Spending Account Several Supplemental Plans TeleHealth Employee Discount Paid Time Off Holiday Schedule including your Birthday Planet Fitness Program #J-18808-Ljbffr