Onboarding Project Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Onboarding Project Manager in United States.

This role is a key driver of customer success, responsible for guiding mid-market hospitality clients through complex onboarding journeys from contract signature to full platform adoption. The Onboarding Project Manager ensures a seamless transition by coordinating stakeholders, managing timelines, and delivering a structured, high-quality implementation experience. Acting as the primary customer contact during onboarding, the role balances project management discipline with strong relationship-building skills. It plays a critical part in accelerating time-to-value and ensuring customers achieve meaningful operational outcomes early in their journey. The environment is fast-paced, collaborative, and highly cross-functional, involving close work with Sales, Product, Support, and Account Management teams. This position is ideal for someone who thrives in customer-facing roles and enjoys turning complex implementations into smooth, successful go-lives.

Accountabilities:

• Own the end-to-end onboarding lifecycle for mid-market customers, from sales handover through go-live and transition to Account Management
• Define project scope, milestones, timelines, and deliverables to ensure structured and successful implementations
• Serve as the primary point of contact during onboarding, ensuring clear communication and alignment across all stakeholders
• Lead customer-facing meetings including kickoff sessions, progress reviews, and go-live coordination
• Coordinate cross-functional collaboration across Sales, Product, Support, Professional Services, and Account Management teams
• Identify, track, and mitigate risks, dependencies, and potential blockers throughout the onboarding process
• Monitor onboarding success metrics, adoption rates, and training completion to ensure customer readiness and engagement
• Document action plans, next steps, and key project updates to maintain transparency and execution discipline
• Support smooth transition from onboarding to long-term Account Management ownership
• Ensure customers achieve rapid time-to-value and strong platform adoption outcomes

Requirements:

• Bachelor's degree in Business, Hospitality, Management, or related field preferred
• 4+ years of experience in hotel operations or hotel management
• At least 1 year of experience in project management within a SaaS or customer-facing environment
• Strong experience managing multiple projects simultaneously in a fast-paced environment
• Excellent communication and relationship management skills with a strong customer-facing presence
• Ability to coordinate cross-functional teams and drive accountability across stakeholders
• Strong organizational skills with attention to detail and structured execution mindset
• Fluency in English required; additional languages such as Portuguese and Spanish are a strong advantage
• Problem-solving mindset with the ability to manage ambiguity and shifting priorities
• Familiarity with customer operations tools such as Salesforce, Zendesk, or similar platforms is a plus

Benefits:

• Competitive compensation ($70,000 - $80,000 USD annually, based on experience)
• Remote-first work model
• Flexible paid time off aligned with local regulations
• Monthly wellness Fridays (extended long weekends)
• Paid parental leave
• Home office stipend (depending on location)
• Professional development programs and learning opportunities
• Access to internal training and upskilling resources
• Inclusive and global remote work culture
• Opportunities to work with international hospitality clients and innovative SaaS tools

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?


Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.