Customer Account Specialist

Overview Starting at $21.25/hour. Higher starting pay available based on experience. $2,000 Sign On Bonus. Join SPIROL and become part of a global manufacturer known for innovation, customer partnership, and long‑term growth opportunities. SPIROL has over 75 years of manufacturing excellence supporting aerospace, automotive, industrial, and capital equipment industries. Our Stow, Ohio team is growing, and we are looking for a Customer Account Specialist who thrives in a fast‑paced environment and enjoys building strong customer relationships while supporting daily operations. Responsibilities Review, enter, and acknowledge customer sales orders accurately and efficiently. Monitor customer portals and provide timely updates and feedback. Create manufacturing work orders to support production requirements. Process credits, billings, and Returned Goods Authorizations (RGAs). Maintain customer account information including billing, shipping, and shipping instructions. Process electronic invoices and Advance Shipping Notices (ASNs). Respond promptly to customer emails and inquiries. Communicate customer delivery changes with Scheduling and Production teams. Proactively update customers regarding delivery status and order changes. Qualifications Manufacturing experience in an office or customer support environment preferred. Strong professional, organizational, and interpersonal skills. Previous order entry experience with JDE or similar ERP/business systems preferred. Excellent written and verbal communication skills. Ability to work independently and manage priorities effectively. Self‑motivated with strong attention to detail. Benefits Health, Dental, & Vision Insurance Company Paid Life Insurance Short & Long Term Disability Coverage Immediate Paid Vacation PTO and 11 Paid Holidays 401(k) with Company Match Defined Contribution Plan with Guaranteed 3% Contribution Education Assistance Program Employee Assistance Program Pet Insurance Career Growth Opportunities Equal Opportunity Employer SPIROL is an Equal Opportunity Employer committed to creating an inclusive workplace for all employees. #J-18808-Ljbffr