Claims Assistant

Company Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly‑owned subsidiaries of Clearbrook Group Holdings Inc. Job Description Business Title(s): Claims Assistant Employment Type: Full‑Time FLSA Status: Non‑Exempt Location: In‑Office Summary We are looking for a highly capable Claims Assistant to join our team and work from either our Houston, Omaha, Rockwood, or Richmond office. The position reports to an AVP of Claims Support, based in Houston, and is responsible for providing robust clerical support to our team of Claims Adjusters across a wide variety of specialties while delivering exceptional customer service to brokers, claimants, and insureds. Employees must record hours worked accurately and submit timesheets in accordance with company policy. Overtime may be assigned as business needs dictate, and employees are expected to work overtime when required. This is a 100% in‑office position; candidates must be able to work on‑site during standard business hours. Essential Responsibilities Provide clerical support under general supervision, including entering stop/cancel/release of checks, processing cash receipts, handling work check exceptions, and completing complex state forms. Maintain accurate claims data by inputting new and existing claim information. Extensively communicate with customers, enhancing their experience by answering calls, processing email, preparing written correspondence, and handling outgoing mail; the majority of each workday is spent communicating on the telephone. Review each claim for payment, documenting date issued and check number, and research financials to verify payment information. Review outstanding checks in various claim systems, determine if payment is still outstanding or returned, prepare letters as needed, and document findings in FSITrack. Qualifications / Experience Required Basic job knowledge of ServiceCenter policies, systems, and procedures, along with an exceptional customer service focus. High school diploma (or equivalent) and 3 years of relevant work experience; or vocational/technical education with at least one year of relevant experience. Good business acumen, understanding how an insurance company operates and how this role impacts profitability. Highly accurate typing with a speed of at least 50 words per minute. Clear communication on the telephone; fluent in English (Spanish fluency is a plus but not required). Exceptional attention to detail. Effective time‑management skills and the ability to prioritize workload while handling multiple tasks and deadlines. Team‑player attitude with strong collaboration skills to achieve common goals. Strong sense of accountability and pride in producing excellent work. Proven ability to execute tasks correctly and deliver expected results consistently. Proficient in Microsoft Office Suite and other business‑related software. Relentless desire to continually update skill level through continuing education and self‑development opportunities. Preferred Qualifications Bachelor's degree from an accredited university or industry designations; not required but preferred. Benefits and Compensation We offer a competitive compensation package, performance‑based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities. Equal Opportunity Employer We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin or citizenship (including language use restrictions), disability (including HIV and AIDS, medical condition), race, religious creed, sex, sexual orientation, military or veteran status, or any other status protected by laws or regulations in the locations where we operate. #J-18808-Ljbffr