Seventh Generation Content & Community Associate

Seventh Generation Content & Community Associate Location: Seventh Generation HQ, Burlington, VT (Hybrid) Reports To: Associate Director, Demand Generation Marketing Department: Marketing About the Role We're looking for a creative, consumer-obsessed Content & Community Associate to help build deeper relationships between our brand and the communities we serve. This role sits at the intersection of content creation, community engagement, cultural listening, and social strategy. You'll help manage our day-to-day social presence, create and publish content across owned channels, engage directly with consumers, identify emerging trends, and surface insights that inform marketing campaigns and brand storytelling. The ideal candidate is equal parts creator, community builder, and strategist. They understand social culture, know how to engage authentically online, and are excited to turn conversations into meaningful brand engagement. Key Responsibilities Content Creation & Publishing Create and adapt social-first content across Instagram, TikTok, Facebook and emerging platforms. Draft copy and develop creative assets aligned with brand voice and campaign objectives. Support content calendar planning and day-to-day publishing. Repurpose campaign, influencer, PR, and user-generated content into platform-specific formats. Collaborate with internal and external creative partners to produce timely, culturally relevant content. Community Management & Engagement Serve as a primary voice of the brand across owned social channels. Monitor comments, messages, mentions, and community conversations daily. Build authentic relationships with consumers, creators, advocates, and partners. Respond thoughtfully to questions and feedback while maintaining brand tone and values. Escalate customer service, reputation, or sensitive issues through established processes. Identify opportunities for proactive engagement that increases loyalty and advocacy. Social Listening & Insights Monitor conversations, trends, cultural moments, and competitor activity. Track audience sentiment and identify emerging themes within the community. Surface actionable insights that can inform campaigns, content development, and product storytelling. Champion high-performing user-generated content and community stories. Reporting & Optimization Support development of weekly, monthly, and campaign performance reporting. Monitor engagement, community growth, content performance, and sentiment metrics. Identify opportunities for experimentation and optimization. Share learnings and recommendations with cross-functional teams. Cross-Functional Collaboration Partner closely with Brand Marketing, PR, Influencer, Media, Consumer Experience, and Creative teams. Support influencer and creator programs through content amplification and community engagement. Ensure community insights are integrated into broader marketing and communications planning. Required Qualifications 1-3 years of experience in social