Customer Operations Analyst- INTL Belgium

Job Description The Customer Operations Analyst II is responsible for processing orders using our ERP system (Infor), managing the order through the fulfillment process using a ticketing system and providing customers with the highest level of service possible. How you'll contribute: Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction Handle day-to-day correspondence via through the company ticketing system, email & phone Utilize company ERP system to process purchase orders accurately and efficiently Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc. Review purchase orders against quotes to verify pricing before booking into the ERP system Work with customers to resolve pricing issues on PO’s as they occur Work with third party warehouse to ensure shipping of goods and follow up for transportation(tracking, delivery, customs) You’ll also support with: Working with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid Working with the sales and operations team to prioritize orders as needed when inventory is limited Building rapport with new and repeat customers by providing exceptional customer service through email and phone interactions Reviewing and executing change orders/correction requests Other duties as assigned by Supervisor We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Excellent written and verbal communication skills in Dutch and English. Other language skills are a plus Ability to collaborate with a diverse cross-functional team (global team with focus on Europe and Belgium) Knowledge of Microsoft Office (Excel, Word, Outlook, Teams) Ability to prioritize, manage multiple tasks and meet daily deadlines Embrace continuous improvement philosophy Bachelor degree or higher A minimum of 2 years relevant experience preferred Experience with ERP-systems. Experience with Infor LN is a plus #J-18808-Ljbffr Insight Global