Patient Access Representative Senior

Patient Access Coordinator

BWH Neurology Call Center | Hybrid | MondayFriday, 8:35am-5:05pm

Build your career in healthcare while making a meaningful difference in the patient experience and supporting exceptional neurological care! We are seeking an organized, compassionate, and patient-focused Patient Access Coordinator to join the Neurology team at Brigham and Women's Hospital. In this role, you'll help ensure patients receive a welcoming, efficient, and supportive experience while coordinating appointments, managing registration processes, and maintaining accurate patient information. As an experienced member of the patient access team, you'll also serve as a resource for junior staff, providing training, mentorship, and guidance on daily workflows. This is an exciting opportunity to strengthen your leadership skills, develop specialized expertise in neurology, and contribute to a collaborative team dedicated to delivering exceptional patient care.

What You'll Do:

• Coordinate patient appointments, pre-registration, and registration processes to support efficient patient access and care coordination.
• Greet and assist patients, providing exceptional customer service and a welcoming, supportive experience.
• Respond to patient inquiries, explain healthcare services and insurance coverage, and help resolve routine concerns.
• Collect, verify, and accurately document patient information to support clinical services and billing processes.
• Train and mentor junior Patient Access Representatives, providing guidance on procedures, systems, and daily responsibilities.
• Serve as a go-to resource for day-to-day questions, troubleshooting, and workflow support.
• Maintain patient confidentiality and ensure compliance with HIPAA regulations and institutional policies.
• Stay informed of healthcare regulations, insurance requirements, and patient access procedures to support accurate and compliant operations.
• Collaborate with neurology providers, clinical teams, and administrative colleagues to support efficient workflows and a positive patient experience.

Qualifications:

• High school diploma or equivalent required.
• Associate's degree in Healthcare Administration or a related field preferred.
• 23 years of experience in a healthcare setting, with a focus on patient access and registration, required.
• Knowledge of patient access procedures, healthcare regulations, and insurance coverage.
• Excellent customer service skills, including active listening, empathy, and effective communication.
• Strong written and verbal communication skills with the ability to interact professionally with patients, families, and colleagues.
• Proficiency in Microsoft Office Suite and electronic medical record systems.
• Strong organizational and time management skills with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work independently, exercise sound judgment, and resolve routine patient access concerns.
• Ability to provide guidance, training, and support to colleagues while contributing to a collaborative team environment.
• Strong attention to detail and commitment to maintaining accurate and confidential patient information.

Why Join Our Team?

• Comprehensive medical, dental, and vision coverage.
• 403(b) retirement plan.
• Tuition reimbursement.
• Discounted MBTA pass and additional employee perks.
• Opportunity to grow your healthcare career within Neurology at Brigham and Women's Hospital.
• Develop specialized expertise in neurological patient access, registration, insurance processes, and care coordination.
• Build leadership and mentoring skills by training and supporting junior Patient Access Representatives.
• Collaborate with neurologists, advanced practice providers, and multidisciplinary teams dedicated to delivering exceptional neurological care.
• Gain valuable experience with electronic medical records, patient access systems, and specialized clinical workflows.

You'll play an important role in helping patients navigate their neurological care while ensuring accurate registration, efficient scheduling, and a positive patient experience. Join a collaborative team where your compassion, organizational skills, and commitment to exceptional service make a meaningful impact every day!

Remote Type: Hybrid

Work Location: 1620 Tremont Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $22.22 - $31.71/Hourly

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.