Counter Sales & Customer Service Associate

Job Description

Job Description

Description:

Bilingual in English and Spanish is required for this role

The Counter Sales & Customer Service Associate plays a key role in delivering an exceptional customer experience within a fast-paced retail store environment. This position is responsible for supporting walk-in customers, managing phone orders, processing transactions, maintaining accurate inventory, and assisting with paint mixing and order preparation.

This role requires strong communication skills, attention to detail, comfort using computer systems, and the ability to multitask while maintaining high levels of customer service.

Schedule

Monday–Friday daytime schedule

Typical hours: 8:00 AM – 5:00 PM

WEEKENDS OFF!

PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including: Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand’s Industrial Coatings, United Sales Company, and Wyrick Company. 

Customer Service & Sales Support (Primary Focus)

• Provide professional, friendly customer service both face-to-face and over the phone
• Assist walk-in customers with product selection, order placement, and technical inquiries
• Proactively contact preferred end-user customers to support sales and order follow-ups
• Accurately receive and enter telephone orders into company systems
• Track order status and communicate shipment updates to customers
• Support outside sales representatives by providing product and order assistance
• Maintain positive customer relationships through reliable and service-focused interactions

Order Processing & Transaction Accuracy

• Process customer transactions accurately using the point-of-sale (POS) system
• Operate cash register and handle payments responsibly
• Verify orders for accuracy prior to fulfillment or delivery
• Maintain accurate customer records, pricing, and account setup information
• Ensure all paperwork and documentation are complete and accurate

Inventory Control & Stocking

• Receive, organize, and stock incoming merchandise
• Put away weekly stock orders and maintain organized inventory areas
• Reconcile inventory discrepancies and perform inventory transfers as needed
• Utilize handheld inventory scanners and computer systems to manage stock
• Assist with inventory counts and inventory control processes
• Maintain accurate Color Room records including tint usage, can usage, mis-tints, and non-conformance documentation

Paint Mixing & Order Preparation

• Prepare paint orders using standard and custom formulas
• Mix paint accurately and safely using appropriate equipment
• Maintain and clean mixing equipment and work areas
• Ensure proper documentation of formulas and color records

(Paid paint mixing experience is preferred but not required.)

Operations Support

• Maintain cleanliness and organization of the work areas
• Properly dispose of waste materials in accordance with company and regulatory standards
• Assist with general operations and cross-functional duties as assigned

Work Environment & Physical Requirements

• This is a hands-on retail role requiring:
• Frequent customer interaction throughout the day
• Regular computer and POS system use
• Stocking, lifting, and moving inventory
• Ability to lift at least 50 pounds
• Tolerance for paint odors and industrial products

Required Qualifications

• Bilingual in English and Spanish is required 
• High School Diploma or GED
• Strong customer service and communication skills
• Comfortable using computers, POS systems, and inventory software
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Valid driver’s license with acceptable driving record

Preferred Qualifications

• 1+ years of customer service, inside sales, or counter sales experience
• Experience with inventory control systems or inventory scanners
• Paint mixing or color matching experience (paid experience preferred)
• Retail, automotive, or coatings industry experience
• Sales aptitude and ability to identify customer needs

Additional Requirements

• Ability to pass pre-employment drug screening
• Acceptable Motor Vehicle Record (MVR) upon hire
• Equal Opportunity Employer Statement

We are an Equal Opportunity/Affirmative Action employer and consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Retirees are encouraged to apply.

#PSE