Client Service Associate 2 (Midwest region)

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .PCG helps school districts and state agencies across the country support the delivery of health-related services by helping schools access more than $500M in Medicaid reimbursement each year. Client Success Partners (CSP) will be key members of the Fee-for-Service (FFS) Client Success and Regional Team. This role will directly work with PCG Education FFS clients, taking ownership for stakeholder engagement with a strong focus on optimizing program returns. This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute contractual obligations. The CSP will also actively engage with team members, working together to understand state and local environments to effectively deliver and expand PCG services.Duties & ResponsibilitiesClientsCreate partnerships where clients are retained, highly satisfied, and can serve as referencesOwn and manage a client portfolio and cultivate relationships with school district partnersCommunicate with clients on contract and project deliverables, demonstrating clarity and consistency – be transparent about any potential risks and open to new opportunitiesUnderstand and continually monitor Federal, state, and local Medicaid School-Based program policiesLeverage client communication and management tools, structures, and best practicesSeek continuous improvement throughout the client journey: implementation, adoption, optimization, and expansionUphold strong project and change management practices, both internally and externallySeek and share feedback about the evolving needs of our clientsTeamBe an active participant of the Client Success team, contributing to a professional and respectful team dynamic with a culture of mutual accountabilityWork with your supervisor to specify goals and objectives for your portfolio that align to the overall Client Success visionTake part in special/strategic initiatives and projects, as available and capacity allowsCollaboration & CoordinationTake initiative to evaluate current processes, identify any gaps, and make improvementsPartner with team regarding FFS business development opportunities and activitiesProvide feedback to Data Analytics about client data requests and needsCollaborate with Technology to identify system improvementsRequired SkillsCommunication skills (presentation, facilitation, and written)Collaboration skills (with peers, staff, and clients) and propensity for relationship buildingProblem solving skills; using sound judgement as to when an issue should be escalatedData analysis skills, especially as it relates to optimization opportunitiesProfessional maturity and ability to put the best interests of the client and PCG above self-interestQualificationsMust be located in the Midwest region of the US, preferably MichiganBA/BS degree or equivalent experience2+ years of client management experience preferred, including:Cultivating strong client relationshipsEstablishing/Understanding project goals and contributing to successResponsibility for reimbursement optimization initiativesUnderstands FFS policy; knowledge of additional SBS programs is preferredDemonstrated success working cross-functionally and with diverse stakeholders (both internally and externally)Track record of producing high quality deliverables for clientsWorking ConditionsRemote Office SettingUp to 25% travel requiredTo be successful at PCG, you must:be available during your set working hourshave a safe, private, and distraction-free environment in which to complete your work, andbe able to give your full attention to the completion of your PCG job dutiesThe above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.CompensationCompensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.Range: $60,000 - $80,000LI-AH1LI-remotePCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.EEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.J-18808-Ljbffr