ERP Production Support Specialist

Morgan Advanced Materials

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organization with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organization. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

You know how chaotic shop floors can get even on a normal day. Now imagine adding an ERP go-live on top of it. That's why this role exists—keeping transactions clean, accurate, and moving while everyone adjusts to a new system. You'll play a key part in helping the teams shift from "how we've always done it" to "how we'll be doing it going forward," without slowing production down.

The Role

You'll be the go-to person on the shop floor for everything transactional during UAT, Go-Live, and Hypercare. From supporting job movements to making sure inventory records match reality, you'll keep the wheels turning while the business transitions into the new ERP. You'll also train and coach the Shop Floor Coordinator so they're set up for long-term success.

Key Responsibilities

• Support daily shop floor transactions during UAT, Go-Live, and Hypercare
• Run and troubleshoot job movements, job issues/receipts, production reporting, and inventory transactions
• Monitor and clean up transactional errors before they snowball
• Train and coach the Shop Floor Coordinator on system processes
• Build simple job aids, cheat sheets, and process guides
• Investigate and resolve mismatches between physical and system inventory
• Feed insights back to the ERP project team, highlighting gaps or improvement opportunities
• Act as the go-between for shop floor teams, operations leadership, and the project team

Qualifications

About You

• Experience in manufacturing, production, or shop floor operations
• Hands-on knowledge of ERP systems—Microsoft Dynamics 365 or similar would be ideal
• Strong understanding of production transactions and inventory control
• Confident training others and supporting change in a real-world environment
• Detail-focused (you notice when something's off and you fix it)
• Solid communicator who can work across operations and project teams without drama
• Calm under pressure—ERP go-lives aren't for everyone, but you've got the temperament for it

Nice to Have

• Previous involvement in an ERP rollout or Hypercare period
• Experience developing training materials or process documentation

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status.