Customer Experience Specialist

Overview Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues. Responsibilities Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty Qualifications Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus). Customer-centric mindset with strong problem-solving abilities Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams Thrives in fast-paced environments, executing multiple tasks with high efficiency Proficient in Excel for data analysis to support operational decision-making Fluent in Mandarin (Proficient in Chinese) (written & spoken) Valid U.S. work authorization (work visa/green card/citizenship required) U.S. driver\'s license & willingness to travel frequently by car Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance Work mode includes hybrid and remote options Location & Compensation New York, NY Salary: $72,000.00-$85,000.00 #J-18808-Ljbffr UniUni