Director of Admissions

Job Opportunity: Director of Admissions

Position Overview:

Seeking a dynamic and results-driven Director of Admissions to join our team. The ideal candidate will be responsible for overseeing all aspects of the facility’s admissions process, ensuring the seamless and efficient intake of residents while maintaining a high level of customer service and compliance with regulatory requirements.

Key Responsibilities

- Manage the day-to-day operations of the Admissions department, including processing and evaluating admissions inquiries, ensuring timely and accurate documentation.

- Lead and supervise the admissions team to ensure smooth and efficient operations.

- Serve as the primary point of contact for prospective residents, families, and referral sources.

- Collaborate with physicians, social workers, case managers, and other healthcare professionals to determine appropriate admissions and placements.

- Ensure the facility is compliant with all federal, state, and local regulations related to admissions and healthcare services.

- Maintain and monitor occupancy goals, and develop strategies to optimize facility census.

- Develop relationships with hospital discharge planners, social workers, insurance providers, and other referral sources to promote the facility's services and increase referrals.

- Maintain a deep understanding of insurance and Medicare/Medicaid policies to guide families and prospective residents through the financial and coverage processes.

- Oversee the admissions documentation and ensure that all files are accurate, complete, and meet all compliance and accreditation standards.

- Participate in interdisciplinary team meetings to ensure the best care and services are delivered to new residents.

- Provide exceptional customer service and communication to families, patients, and staff, creating a welcoming and supportive environment.

Qualifications

- Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).

- Minimum of 3 years of experience in a healthcare admissions or marketing role, with at least 1 year in a supervisory position.

- Strong understanding of Medicare, Medicaid, and private insurance policies.

- Excellent organizational, communication, and interpersonal skills.

- Ability to work in a fast-paced, goal-oriented environment.

- Demonstrated ability to lead and motivate a team.

- Knowledge of healthcare regulations, including HIPAA and other compliance requirements.

- Compassionate, patient-centered approach with a dedication to providing high-quality care.

Why Medford?

- Competitive salary and benefits package

- Opportunity to work in a vibrant, community-focused facility

- Supportive, team-oriented work environment

- Opportunity for professional growth and development

If you are passionate about healthcare admissions and want to make a meaningful impact in the lives of our residents, we invite you to apply for the Director of Admissions position.