Lead Field Technician

TSMG

Regional Technical Operations Supervisor

The Regional Technical Operations Supervisor is responsible for leading and managing a team of technicians across onsite and remote locations within the AMER region. The role ensures high-quality technical support delivery, efficient resource allocation, compliance with operational standards, and continuous performance development across the team. This position serves as the primary point of contact for regional coordination with the TFS Global Lead and the client.

Key Responsibilities

Supervise an average of 13 technicians operating both onsite and in remote AMER locations.
Ensure all technicians are fully trained, aware of their responsibilities, and equipped with the necessary tools and resources.
Deliver or coordinate technical training sessions to maintain high troubleshooting and support standards.
Review and approve hardware diagnostics, troubleshooting actions, and remote support cases.
Oversee planning and approval of repair trips and remote support operations.
Monitor compliance with operational procedures, attendance, and technical task execution across all technical hubs.
Conduct regular performance reviews and implement performance improvement plans when required.
Hold recurring 1:1 meetings with technicians to provide feedback, address challenges, and promote professional development.
Foster a positive and productive work environment onsite while maintaining strong team morale.
Approve technician scheduling, occupancy, and time-off requests to ensure uninterrupted support coverage.
Act as the main point of contact for both the TFS Global Lead and the client regarding regional technical operations and escalations.

Requirements

Proven experience in supervising technical support teams across multiple locations or regions.
Strong technical background with the ability to validate troubleshooting processes and maintenance procedures.
Experience in team leadership, performance management, and coaching.
Excellent communication and stakeholder coordination skills.
Ability to maintain service continuity through effective scheduling and resource planning.
Strong understanding of operational compliance, support workflows, and client-facing reporting.
Ability to build a collaborative and professional work culture in onsite operational environments.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Lead Field Technician in Palo Alto, CA vacancy

Senior Field Service Technician
...information can be found at Job Overview We are searching for highly motivated, mechanically inclined individuals to join our growing Field Service team. In this position, you will play a direct role in completing planned and reactive service operations on our generators....
Suggested
Local area
Flexible hours
Shift work
Mainspring Energy
Menlo Park, CA
3 days ago
Jr. Field Technician
$28 - $38 per hour
...Job Description Job Description Junior Field Technician – PDS Tech Commercial Full-Time | Monday–Friday, 7am–4pm This is NOT AN IT... ...a major real estate and network relocation initiative for a leading telecommunications innovator—and we’re hiring Junior Field Technicians...
Suggested
Hourly pay
Full time
Temporary work
Local area
Relocation
Monday to Friday
PDS Tech Commercial
Palo Alto, CA
more than 2 months ago
Industrial Field Service Technician
$27 per hour
...Our Opening and Your Responsibilities As a Field Service Technician, you will be the on-site expert customers rely on to keep their floor and... ...identifying service or product needs and submitting sales leads in line with your experience level. Follow all company,...
Suggested
Full time
Temporary work
Work experience placement
Work at office
Worldwide
Flexible hours
Night shift
Mettler-Toledo
Palo Alto, CA
4 days ago
HVAC/ General Field Service Technician
...General Field Service Technician We are seeking a skilled and versatile General Field Service Technician to join our team in San Jose, California. The ideal candidate will be well-versed in plumbing, electrical systems, general construction, and handyman work, with...
Suggested
KEMCO Facilities Services
Mountain View, CA
3 days ago
Commercial Floor Equipment Field Service Technician
...Job Description Job Description Innovation At Work, Inc. (IAW) is seeking an experienced Commercial Floor Equipment Field Service Technician / Technical Trainer to provide scheduled preventive maintenance, equipment inspections, minor repairs, technical training...
Suggested
Contract work
Monday to Friday
Flexible hours
Weekday work
Innovation At Work, Inc.
Palo Alto, CA
23 days ago
Bar Lead
...Join Our Team as Bar Manager – Lead Our Creative and Competitive Cocktail Program About the Position The Bar Manager is responsible for overseeing the daily operations of the bar and managing the bar team while maintaining the quality and creativity of the beverage program...
Full time
Seasonal work
Shift work
Night shift
Weekend work
Afternoon shift
Horsefeather
Palo Alto, CA
1 day ago
Demand Generation Lead
...skills and experience with marketing analytics tools (Google Analytics, Mixpanel, Amplitude, etc.) Hands-on experience with marketing automation platforms and CRM systems Deep understanding of B2B buyer journeys, lead scoring, and funnel optimization #J-18808-Ljbffr...
Axiamatic, Inc.
Menlo Park, CA
3 days ago
Studio Facilities Lead: Maintenance & Guest Experience
...A leading fitness studio in Palo Alto is seeking a Client Facilities Lead to manage maintenance operations and uphold brand standards. This role requires candidates to possess strong hospitality skills, a detail-oriented mindset, and the ability to work flexible hours....
Flexible hours
Barry's Bootcamp
Palo Alto, CA
2 days ago
Talent Management Lead
$162k - $261k
...practice HR methodologies. Required Qualifications Talent Management Lead the design and administration of company‑wide Talent Review and... ...preferred. Bachelor’s degree in Human Resources (or related field) required; advanced degree preferred. Demonstrated success running...
Work at office
Local area
3 days per week
Aurora CO
Mountain View, CA
5 days ago
Growth lead
...We're looking for a Growth Lead to help build Hey Noah. Hey Noah is the world's first SMS/voice AI assistant exclusively for executives and founders. Here is the launch post. We want to build the best AI brand ever built! Our early users are executives who use it more...
Full time
Part time
Hey Noah
Palo Alto, CA
5 days ago
Strategic Partnerships Lead
$120.04k - $153.49k
...) Solutions, and (4) Operations. Seeking Strategic Partnerships Lead The Precourt Institute for Energy is seeking exceptional candidates... ...in engineering, energy systems, economics, business, or related field. Master’s degree or equivalent experience strongly preferred (e....
Work at office
Work visa
Shift work
SupportFinity
Palo Alto, CA
5 days ago
Custodial Lead
$27.5 per hour
...Title: Custodial Lead Job Description: Job Overview The Custodial Lead will be responsible for the cleanliness and sanitation of the areas assigned and provides some work direction to custodial staff. Roles & Responsibilities To perform this job successfully and safely...
Hourly pay
Immediate start
Monday to Friday
Shift work
Night shift
Pacific West Site Services
Menlo Park, CA
2 days ago
Growth Lead
...edge to define the future of work. We’ve found our early "true believers," and now we are looking for a Performance Marketing Team Lead to scale our reach to millions of professionals globally. The Role As our first dedicated Performance Lead, you will bridge the gap...
Work at office
Nace AI
Palo Alto, CA
5 days ago
Founding Growth Lead
$190k - $270k
...Your impact We're looking for a Founding Growth Lead who is equally hands‑on in driving the market expansion and accelerating adoption across the developer ecosystem. This is a critical, cross‑functional role that will own the entire growth funnel, from developer awareness...
Full time
Work at office
Relocation
Night shift
Weekend work
Inworld AI
Mountain View, CA
5 days ago
Restaurant Shift Lead
$19.2 per hour
Position at Tender Greens Who are we? Tender Greens delivers inspired food, friendly service, and great value in a comfortable space. At Tender Greens we believe that everybody is equally important to our mission. Our menu reflects the best of the season and is prepared...
Hourly pay
Work experience placement
Shift work
Night shift
Weekend work
Tender Greens
Palo Alto, CA
5 days ago
Social Media Lead
...need to bring their ideas to life in 3D. As the Social Media Lead, you will spearhead Luma’s community and content strategy. You will... ...? In any role here, you will work with people experts in their field, and learn a *lot* We build. We ship. Your work will matter to...
Work from home
Virtual Producer
Palo Alto, CA
4 days ago
Studio Facilities Lead - Hospitality & Maintenance
...Barry’s is seeking a Client Facilities Lead to oversee maintenance operations across the studio, upholding brand standards and delivering exceptional client experiences. You will coordinate with cross‑functional teams, manage daily cleaning and upkeep, and ensure equipment...
Barry CO
Palo Alto, CA
5 days ago
Credentialing Team Lead
$55k - $75k
What are we looking for? This role will be responsible for supervising and improving all Credentialing and Recredentialing Workflows and Team Members. They will maintain the full cycle provider credentialing and recredentialing processes, with a key emphasis on building...
Work at office
Remote work
Better Help
Mountain View, CA
5 days ago
Remote Senior Tax Advisory Lead for HNW Clients | Equity
$140k - $170k
Jobot is seeking experienced tax professionals to provide strategic, integrated tax planning for high net worth clients. This remote position emphasizes building strong client relationships over compliance work, with a salary range of $140,000 to $170,000 per year. The...
Remote work
Jobot
Palo Alto, CA
2 days ago
Studio Facilities Lead: Maintenance & Guest Experience
...A leading fitness studio in Palo Alto is seeking a Client Facilities Lead to oversee maintenance operations and ensure a clean, inviting environment for clients. You'll work closely with the General Manager, conducting daily inspections, managing cleanliness, and supporting...
Full time
Part time
Flexible hours
Barry's
Palo Alto, CA
3 days ago
Summer Field Trip Lead - Menlo Park (Nealon Park)
$26.75 - $29.25 per hour
...Job Details Location: 800 Middle Ave., Menlo Park, CA 94025 Field Trip Dates: 6/8/2026 (Mon)-8/19/2026 (Wed) Field Trip Hours: 8:45 am... ...pressure and able to calm those around you? Are you comfortable leading groups of kids on your own while still collaborating with a team...
Hourly pay
Summer work
Shift work
Steve and Kate's Camps
Menlo Park, CA
5 days ago
Summer Field Trip Lead - Menlo Park (Nealon Park)
$26.75 - $29.25 per hour
...Job Details Location : 800 Middle Ave., Menlo Park, CA 94025 Field Trip Dates : 6/8/2026 (Mon)-8/19/2026 (Wed) Field Trip Hours : 8:4... ...pressure and able to calm those around you? Are you comfortable leading groups of kids on your own while still collaborating with a team...
Hourly pay
Summer work
Shift work
Steve & Kate's Camp
Menlo Park, CA
2 days ago
Strategic Growth & Partnerships Lead
...Dormont Manufacturing Co is seeking a Head of Business Development to lead the go-to-market strategy and commercial execution. The ideal candidate will define strategic opportunities across industries and manage partnerships to drive growth. This role requires over 8...
Dormont Manufacturing Company
Menlo Park, CA
3 days ago
Team Lead (Full-Time)
$12 - $24.33 per hour
Position Overview This position works closely with the Department Manager(s) or Store Manager to receive, price, and stock merchandise to meet the needs of the store's customers and drive sales and profits. Assist Team Members with completing the work within the store....
Full time
Flexible hours
Afternoon shift
Follett
Palo Alto, CA
2 days ago
Shift Lead - Town & Country
$22.5 - $23 per hour
...Perk up your career with a bold new opportunity at Peet’s Coffee! We’re seeking passionate people to join our team as Shift Leads. Do you want to work with curious, authentic, and passionate people who care deeply about coffee, customers, and the continuous pursuit of...
Hourly pay
Part time
Local area
Immediate start
Flexible hours
Shift work
Night shift
Afternoon shift
3 days per week
Early shift
Peet's
Palo Alto, CA
2 days ago
Strategic Partnerships Lead
$120.04k - $153.49k
...Solutions, and (4) Operations. Seeking Strategic Partnerships Lead : The Precourt Institute for Energy is seeking exceptional... ...in engineering, energy systems, economics, business, or related field. Master's degree or equivalent experience strongly preferred...
Work at office
Work visa
Shift work
Stanford University
Stanford, CA
3 days ago
Oncology Activation Lead
$188.67k - $283.01k
...options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing... ...Oncology marketing and sales, market access and medical affairs field teams. It heavily interacts across the Oncology Leadership Team,...
Work experience placement
Worldwide
Flexible hours
Shift work
BioSpace, Inc.
Palo Alto, CA
3 days ago
Strategic Sourcing Lead
eTeam is seeking a Senior Sourcing Associate in Mountain View, California. The role requires a graduate with at least 3 years of experience, including 1 year in sourcing activities. Responsibilities include executing sourcing projects, managing expectations, and understanding...
eTeam
Mountain View, CA
5 days ago
Global Social Media Lead
$249k - $307k
...hybrid role, you will report into our Brand Marketing & Operations Lead. You Will: Lead the overarching global social media strategy by... ...in Marketing, Communications, Journalism, or a related field. At least 15 years of leadership experience in marketing & communications...
Full time
Local area
Remote work
Shift work
Waymo
Mountain View, CA
5 days ago
Shift Lead - Palo Alto
$22.5 - $23 per hour
...Perk up your career with a bold new opportunity at Peet’s Coffee! We’re seeking passionate people to join our team as Shift Leads. Do you want to work with curious, authentic, and passionate people who care deeply about coffee, customers, and the continuous pursuit of...
Hourly pay
Part time
Local area
Immediate start
Flexible hours
Shift work
Night shift
Afternoon shift
3 days per week
Early shift
Dormont Manufacturing Company
Palo Alto, CA
2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Lead Field Technician. Be the first to apply!