Career Center Lead

JOB SUMMARY

The Career Center Lead (CCL) supports daily operations and provides workforce services to the customers. The CCL is a critical role in operations and provides technical assistance and support to workforce staff.

ESSENTIAL FUNCTIONS

Performs essential workforce services and functions to assist individuals participating in workforce programs, including collecting, analyzing, researching and determining program requirements and customer eligibility. Observes, receives and obtains relevant customer information for data entry and prepares customer files. Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers. Performs other related duties as assigned.

REQUIRED SKILLS/ABILITIES

Knowledge of workforce development, economic development, business intelligence and trends, and project management. Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability. Knowledge of word processing, spreadsheet, technology, and computer skills. Exceptional customer service and interpersonal skills. Can effectively handle or resolve challenging situations and difficult customers; sensitive to customer needs and feelings and demonstrates concern for others. Excellent problem‑solving and critical thinking skills, organizational skill, and detail oriented. Able to multi‑task and learn different systems/platforms, and diverse programs and services offered to customers. Excellent verbal and written communication skills. Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures. Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public. Ability to develop strategies and solutions.

EDUCATION AND EXPERIENCE

High School Diploma or GED required. Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred. Additional relevant experience may be considered in lieu of required education. Valid driver’s license and proof of insurance with good driving record. Ability to relocate within the service delivery area. Bilingual in English and Spanish strongly preferred.

PHYSICAL DEMANDS

Physical requirements include lifting up to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

Health Insurance Wellness Reimbursement Generous Paid Time Off Paid Parental Leave 401(K) with 100% Employer Match of up to 6% of individual contributions Dental Vision Life Insurance Short and Long Term Disability Pet Insurance Equal Opportunity Employer: minority/female/disability/veteran #J-18808-Ljbffr C2 GPS Rural Capital Area