Desktop Support Lead

Hello,


Greetings!!!


This is Abhishek from Jconnect INC . Below is the requirement with my client. Please let me know if you are available for this role.

Title: Desktop Support Lead


Location: Southington, CT


Duration: Full Time

Job Description:
• Provide Level 2/3 support for hardware, software, and network issues.
• Troubleshoot and resolve escalated incidents within SLA.
• Ensure compliance with IT policies and security standard
• Supervise and mentor desktop support technicians.
• Allocate tasks and monitor workload distribution.
• Conduct performance reviews and provide training where necessary
• Act as a liaison between end-users and IT management.
• Communicate updates on major incidents and planned maintenance
• Maintain accurate documentation of incidents, resolutions, and processes.
• Develop and enforce standard operating procedures (SOPs).
• Drive continuous improvement initiatives for support processes.
• Oversee hardware/software inventory and lifecycle management.
• Coordinate procurement and deployment of IT assets.
• Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking basics.
• Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow).
• Excellent problem-solving, communication, and leadership skills.

Roles & Responsibilities

IF you are interested, please send me your updated resume ASAP with below details :


Full Name:


Current Location/Zip:


Contact Number:


E-Mail Id:


Alternate Email Id:


Visa/Work Permit Status:


Current Rate/Salary:


Expected Base Salary:


Notice Period/Availability to Start:


Skype ID:


Willingness to relocate to job location:


Any Relocation Concern (family/house/weather):


Current/Previous Employer Name:


Preferred Interview timings (Specify Time zone):


Any other job opportunity in process & at which stage:


Overall Experience Summary:


LinkedIn URL:


Looking forward for your response..

Thanks and Regards,


Abhishek Singh


Jconnect Infotech Inc.


168 Barclay Center Ste. 347,


Cherry Hill, NJ 08034


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Email: View email address on click.appcast.io