Implementation Project Lead (ITRC)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on G2.com and Gartner Peer Insights. At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

Who We Are Looking For

We are looking for a positive, self-motivated professional with experience in project management, IT compliance, cybersecurity, IT audit, or GRC software implementation. The Implementation Project Lead will be responsible for effectively managing all aspects of Optro's implementations from sales handoff to system go-live.

Key Responsibilities

• Develop a deep knowledge of our product, and help customers through the implementation lifecycle from kickoff, through design and user acceptance testing
• Gather and interpret customer requirements across compliance, IT compliance, and cybersecurity workflows, and configure Optro solutions to meet customer needs.
• Serve as a project manager for small, medium, and large Optro implementation projects
• Advise customers on implementation best practices related to compliance frameworks and controls, risk assessments, evidence collection, issue management, and program operationalization.
• Maintain project status and manage client and internal resources to complete project deliverables

Attributes for a Successful Candidate

• 3+ years of experience in IT compliance, cybersecurity, IT audit, internal audit, external audit, risk management, or GRC, with direct involvement in implementing, configuring, or rolling out audit, risk, compliance, or cybersecurity systems
• Experience with compliance frameworks or security standards such as SOC 2, ISO 27001, NIST, PCI, HIPAA, or similar frameworks is a plus
• Strong consultative skills, with the ability to guide customers through complex requirements, ask thoughtful questions, help them clarify objectives, and translate their needs into practical implementation decisions
• Ability to build trust quickly with customers and guide them with confidence, patience, and sound judgment
• Comfortable and thrives in a fast-paced environment and able to prioritize work, which requires constant learning and adaptability
• Excellent interpersonal, verbal, and written communication skills, with emphasis on phone, email, and online communications
• Ability to connect at all levels of the organization using diplomatic communication, influence, and negotiation skills
• Excellent time management skills and ability to manage multiple projects simultaneously
• Strong problem-solving, analytical, and organizational skills
• Ability to manage own workload with limited oversight
• Intermediate to expert Excel skills
• Bachelor's Degree in Computer Science, Information Systems, Cybersecurity, or a related field is a plus

Perks (United States)

• Launch a career at one of the fastest-growing SaaS companies in North America and EMEA!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Comprehensive employee health coverage
• 401(k) with company match
• Competitive compensation & bonus program
• Flexible vacation (exempt) / Accrued vacation (non-exempt)
• Time off for your birthday & volunteering
• Employee resource groups
• Opportunities for team and company-wide get-togethers!
• Parental Leave

*perks may vary based on eligibility/location

Our Company Values

• Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset.
• Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
• Drive innovation: Create the future. Continuously improve what exists and invent what's next.
• Win, together: One team. No silos, no egos. Drive to be the best and support each other's success.
• Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.