Auto Loan Collections Representative

Role Overview

We’re hiring a Collections Specialist to support auto loan accounts in a high‑volume customer service environment. This role focuses on helping customers stay on track with payments while following clear policies and processes. You’ll work closely with a small team and use internal systems to manage accounts accurately.

What You’ll Be Doing

• Handle inbound and outbound calls related to auto loan accounts

• Work with customers to set up payment plans and resolve delinquencies

• Follow guidelines for skip tracing to locate hard‑to‑reach customers

• Keep detailed, accurate notes in CRM systems

• Apply company policies and compliance standards consistently

• Manage time across multiple accounts and priorities

Pay, Schedule & Logistics

• Pay: $21–$24/hr + overtime (1.5x)

• Schedule: Monday–Friday, 9:00 AM – 6:00 PM

• Overtime and occasional Saturdays may be required

• Hybrid schedule: 2 days onsite weekly in Foothill Ranch, CA

• 6‑month contract with potential to convert to a permanent role

Requirements

• Must‑Have

• 1–3 years of collections experience (auto finance preferred)

• Strong communication and negotiation skills

• Experience handling inbound and outbound calls

• Familiarity with CRM or account management systems

• Ability to manage multiple tasks and stay organized

• Working knowledge of collections guidelines and regulations

• High school diploma or equivalent

• Must be authorized to work for any employer in the United States

• Nice‑to‑Have

• Auto loan collections experience

• Bilingual Spanish

Job Type & Location

This is a Contract to Hire position based out of Lake Forest, California 92610.

The pay range for this position is $21.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lake Forest,California 92610.

This position is anticipated to close on Jun 6, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.