Future Opening: Entry Level IT Support Technician

Entry-Level IT Support Technician

Digital Systems & Integration is a dynamic and rapidly growing technology company committed to delivering exceptional services to our clients. We pride ourselves on innovation, efficiency, and a collaborative work environment. As part of our expansion, we are seeking a motivated Entry-Level IT Support Technician to join our team and contribute to our success.

Position Overview

As an Entry-Level IT Support Technician, you will play a crucial role in ensuring the smooth operation of our company's technological infrastructure. You will work closely with our team to provide technical assistance, troubleshoot issues, and maintain hardware and software systems. This role is ideal for individuals passionate about technology, problem-solving, and delivering excellent customer service.

Responsibilities

• Provide first-line technical support to employees experiencing hardware, software, or network issues via phone, email, or in-person.
• Diagnose and resolve technical problems with desktops, laptops, printers, mobile devices, and other peripherals.
• Install, configure, and maintain software applications and operating systems.
• Set up and troubleshoot network connectivity issues, including LAN, WAN, and VPN configurations.
• Assist in the deployment and maintenance of IT infrastructure, including servers, routers, switches, and firewalls.
• Collaborate with senior staff to identify and implement process improvements and best practices.
• Document support activities, solutions, and configurations for future reference.
• Participate in IT projects, such as system upgrades, migrations, and new technology implementations.
• Stay current with emerging technologies and industry trends to enhance technical skills and knowledge.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Customer service-oriented mindset with a desire to assist others.

Benefits

- Competitive salary commensurate with experience.

- Comprehensive health, dental, and vision insurance plans.

- Retirement savings plan with employer match.

- Paid time off and holidays.

- Professional development opportunities and support for certifications.

- Collaborative and inclusive work culture with opportunities for growth and advancement.

Join DSI and embark on a rewarding career in IT where you can make a meaningful impact while expanding your skills and knowledge in a supportive environment.