Recreation Services Representative

Recreation Services Representative The Paso Robles Community Services Department is seeking a service-oriented part-time Recreation Services Representative to join our team. In this role, you will support the day-to-day operations of our recreation facilities and programs while providingexcellent customer service to participants and visitors. From supporting activities and assisting patrons to helping maintain safe, organized, and welcoming spaces, you will play an important role in creating positive experiences for community members of all ages. If this sounds like a role you would enjoy, we encourage you to apply! Afternoon and evening availability is required with occasional Saturday shifts to support events as needed. This part-time position is generally scheduled for 16 to 18 hours per week. Nestled in the heart of California's scenic Central Coast, Paso Robles—short for El Paso de Robles, or "The Pass of the Oaks"—offers a unique blend of small-town charm, natural beauty, and modern opportunity. Originally founded around its famous mineral hot springs and rich agricultural heritage, Paso Robles has grown into a dynamic and thriving community. The region enjoys a Mediterranean climate with warm, sunny days and cool evenings, ideal for both outdoor living and agricultural innovation. With its rolling hills, majestic oak trees, and panoramic vineyard views, Paso Robles provides a truly inspiring setting for work and life. Paso Robles' central location within San Luis Obispo County offers residents easy access to a wide array of cultural, educational, and recreational attractions. Just a short 30-minute drive south lies California Polytechnic State University, San Luis Obispo (Cal Poly), a nationally ranked institution known for its hands-on learning and innovation. This proximity fosters strong connections to cutting-edge research, continuing education, and a highly educated talent pool. To the west, scenic Highway 1 leads to the iconic Hearst Castle in San Simeon, a historic landmark that draws visitors from around the world with its stunning architecture and sweeping coastal views. Within the county, residents can also enjoy the vibrant coastal towns of Morro Bay, Cambria, and Pismo Beach, as well as the eclectic energy of downtown San Luis Obispo. From wine tasting and hiking to art galleries, surf spots, and farmers' markets, San Luis Obispo County offers an exceptional quality of life. Today, Paso Robles is best known as a premier wine region, home to over 200 wineries producing world-class Zinfandels, Cabernet Sauvignons, and Rhône varietals. But wine is just the beginning. The city boasts a vibrant downtown filled with boutique shopping, award-winning restaurants, and a bourgeoning local arts scene. Cultural highlights include the Paso Robles Wine Festival, California Mid-State Fair, and a variety of community events that bring residents together year-round. A wide array of housing options, good schools, a welcoming business environment, and proximity to outdoor destinations make it an ideal place to live and work. Whether you're a young professional, a growing family, or someone looking to make a lifestyle change, the City of Paso Robles offers the perfect balance of opportunity, community, and California charm. The City of Paso Robles was incorporated in 1889 as a general law city and operates under the Council-Manager form of government. As of January 1, 2025, the City's population has grown to approximately 31,061, reflecting consistent growth over recent years as more residents are drawn to the City's high quality of life, strong community identity, and comprehensive municipal services. The City is a full-service municipality, meaning it provides a wide range of essential public services directly to its residents. These include police and fire protection, emergency medical response, water and wastewater utilities, parks and recreation, planning and development services, public works, and community enrichment programs. The City is committed to delivering responsive, effective, and efficient services that enhance the well-being of its residents and support a safe, sustainable, and vibrant community. The governing body consists of a five-member City Council: the Mayor, elected at large by the voters of the City; and four Councilmembers elected by district. Voters also elect one City Treasurer at-large. All six elected positions are non-partisan. The City Manager, appointed by the City Council, serves as the Chief Executive Officer and is authorized to appoint all non-elected employees, with the exception of the City Attorney. The City operates with a total annual budget of $145.7 million for fiscal year 2025-26 and employs 314.44 full-time equivalent positions across the departments of Administrative Services, City Manager's Office, Community Development, Community Services, Fire and Emergency Services, Police, Public Works, and Utilities. The Community Services Department provides programs, services, and events that enhance quality of life and foster community connection. The Department includes Library Services, Recreation Services, Parks and Trails Maintenance, and Homeless Services divisions. The Recreation Services Division's mission is to create a better community through people, programs, places, and experiences. This is achieved by offering recreational and special event programming that promotes personal enrichment, fitness, and well-being for people of all ages. The following duties are typical of this classification. Incumbents may not perform all of the duties set forth below and/or may be required to perform additional related duties to address City needs and evolving business practices. Opens, closes, and secures recreation facilities in accordance with scheduled programs, rentals, and user group needs. Monitors facility use, afterschool programs, and Teen Center activities to ensure participant safety, appropriate behavior, and compliance with established rules and policies; addresses minor issues or conflicts as they arise. Provides customer service by greeting visitors, responding to inquiries, and providing accurate information regarding programs, services, and facility use. Supports recreation programs and activities by assisting with implementation and providing basic supervision of participants. Performs program and event support duties, including setup and breakdown of rooms, equipment, and activity spaces; ensures equipment is used and stored properly. Processes program registrations, facility reservations, and related transactions using designated software systems. Maintains facility cleanliness, organization, and safety; conducts routine checks and reports maintenance or safety concerns. Supports community events (e.g., concerts and seasonal programs), including setup, cleanup, crowd monitoring, and coordination of supplies and equipment. Provides support for youth-focused programs, including Teen Center operations, game and activity areas, and structured and unstructured recreation. Knowledge of: Principles and practices of customer service and effective public interaction. Basic recreation program support and facility operations. Safe work practices, including facility safety procedures and emergency response awareness. Techniques for monitoring participant behavior and ensuring compliance with established rules and guidelines. Basic custodial methods and standards for maintaining clean, safe public facilities. Modern office practices, including use of computers and standard software applications (e.g., Microsoft Office). English usage, grammar, spelling, and punctuation. Basic recordkeeping and data entry practices. Applicable policies, procedures, and regulations related to assigned programs and facility operations. Ability to: Provide courteous, professional, and responsive customer service in a variety of settings. Communicate clearly and effectively, both verbally and in writing. Exercise sound judgment and take appropriate action within established guidelines. Recognize and respond appropriately to safety concerns, incidents, or unusual situations. Follow verbal and written instructions and apply established procedures. Perform multiple tasks in a fast-paced, public-facing environment while maintaining attention to detail. Establish and maintain effective working relationships with staff, participants, and the public. Work effectively with individuals of all ages, backgrounds, and abilities. Support recreation programs and events, including setup, cleanup, and participant supervision. Maintain a safe, clean, and organized facility environment. Maintain accurate records and perform basic data entry and tracking tasks. Human Relations and Communications Skills Regular contact within the department and periodic contact with other departments, outside agencies, or the general public to exchange specialized information. Analytical Skills and Complexity Performs routine, repetitive tasks and processes that require selecting and executing actions based on clearly defined and well-established procedures. Education and Experience A typical way to obtain the required qualifications would be: Graduation from high school or possession of a General Educational Development (GED) certificate; and One year of experience in recreation programs, community services, customer service, youth programs, event support, or a related field. Bilingual and biliterate proficiency