H&M Sales Advisor - West Farms Mall

H&M Sales Advisor - West Farms Mall Location 1500 New Britain Avenue, West Hartford, Connecticut, United States Contract Part-time About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products. You will use your fashion and product knowledge to offer customers all the relevant information they need for the best experience, handle garment refill & care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the store team to deliver an outstanding customer experience. A Day in the Life Customer Sales & Profit Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience, supporting them with direct customer service. Engage and have conversations with customers to provide excellent service. Guide customers through our fashion trends, stories & products in all areas of the store. Effectively promote and sell our products to customers. Actively promote our Customer Loyalty App (HelloMember) & in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness Keep up‑to‑date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers. Use your product & fashion knowledge to share relevant information with customers. Team & Development Retain and share your service, fashion, and store operations knowledge and skills with colleagues. Follow all procedures, routines, and legal requirements in all areas of the store. Give & receive feedback with your colleagues to learn, develop & support each other. Participate in available onboarding, introduction processes & training relevant for your role & future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking and refill to steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice & processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Uphold best practice for any in‑store OMNI services & in‑store tech services/tools, e.g., Instore Care App, Click & Collect, Smart Store. Support with opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role and responsibilities. Who You Are Passionate about fashion and everything we create in‑store. Motivated by giving customers a great experience. Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic and collaborative environment that you can apply to your role. Experience working with customer service in fashion, retail or other service‑related industries. Job Status Hourly, Non‑Exempt EEOC Code SLS Compensation Sales Associates Pay Rate $17.00 per hour**

• This job posting highlights the most critical responsibilities and requirements of the job and is not all‑inclusive. There may be additional duties, and responsibilities assigned for this job at the company's discretion.
• *H&M has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.