Call Center Representative

Call Center Representative

As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it's the center of health, care coordination, and meaningful moments that transform lives.

We're seeking a Call Center Representative who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in the New York communities. We offer weekly pay between $22.00-$24.00 an hour! Office hours Monday -Friday 8:30am-5pm or 9am-5:30pm. The office address is 148 39th St. Suite 19-4-BB Brooklyn, NY 11232.

Our Benefits:

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life

Responsibilities:

• Serve as the first point of contact for potential clients via inbound and outbound calls—with an expectation of being on the phone at least five hours per day
• Qualify prospective clients for home care services and ensure alignment with program eligibility
• Schedule home visits for Client Coordinators to deliver service plans and finalize onboarding
• Conduct follow-ups with existing leads and those in our database who have not yet initiated services
• Accurately document activity and interactions in Salesforce (CRM experience preferred, not required)
• Meet performance goals, including a target of 10 new client starts per month
• Deliver compassionate, mission-aligned service on every call
• Perform other job-related duties as needed

Qualifications:

• Minimum of 2 years in customer service, call center, or inside sales experience
• Strong interpersonal and communication skills, with the ability to build rapport with clients and internal teams.
• Excellent organizational and time management skills, with the ability to manage multiple accounts and projects simultaneously
• Strong problem-solving skills: ability to deal with conflict in a professional manner.
• Ability to effectively communicate externally as well as internally with all levels of the organization.
• Ability to multitask and manage multiple responsibilities.
• Demonstrates compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
• Proficiency in CRM software like Salesforce
• Proficient with Microsoft Office Suite.

Education and Experience:

• High School Diploma or GED required.
• Medicaid, Waiver and Home Healthcare experience preferred
• Experience managing relationships with distribution partnerships and/or referral sources a plus.

Physical Requirements:

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range USD $22.00 - USD $24.00 /Hr.