Client Service Representative-Lead

Lead Veterinary Client Service Representative

Bargersville Veterinary Hospital and Wellness Center is looking for a Lead Client Service Representative to join us as part of the Thrive Pet Healthcare community.

The client service team lead position is responsible for providing quality and efficient customer service to clients through the daily management of a client service team. Additionally, the position is responsible for assisting the manager(s) with development, analysis and implementation of staffing, training, marketing, scheduling and reward/recognition programs.

Your Experience & Skills

• High school diploma or GED
• Customer service experience (1 year minimum)
• Experience in Veterinary Hospital is required (1 year minimum)
• Leadership experience is preferred

Youre Willing And Able To

• Answering multiple phone lines
• Differentiate between routine and emergency cases
• Schedule appointments
• Greeting clients
• Process payments and manage financial information
• Banking, including getting change and dropping off deposits
• Take outgoing mail to the post office when needed
• Handle client concerns
• Support and oversee front desk staff

Youll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits our care in action

Thrive offers a suite of benefits to support team members emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long-term disability plans, we offer eligible team members:

• Competitive pay: starting at $19/hr
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its peoplethrough mentorship, leadership programs, continuing education, and well-being initiativesso teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simplergiving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.