Digital Product Manager Lead Senior - Mobile & Online Banking Security

Digital Product Manager Lead Senior

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Digital Product Manager Lead Senior within PNC's Digital- Retail organization, you will be based in Pittsburgh, PA, Cleveland, OH, Philadelphia, PA, Denver, CO or Austin, TX. You will lead complex, cross channel initiatives that span mobile, web, and assisted experiences, acting as the product authority for front door and in session security capabilities. This role requires deep partnership with Technology, Cybersecurity, Fraud, Risk, and Operations, and regular engagement with senior stakeholders across the enterprise.

Mobile and online banking are the primary entry points for customers. This Lead Senior role owns the security experiences that protect those entry points, directly impacting customer trust, fraud exposure, regulatory confidence, and the overall health of the digital banking ecosystem.

Key Responsibilities

Product strategy & ownership

• Own the end to end product vision, strategy, and multi year roadmap for mobile and online banking security, including sign in, multi factor authentication, step up challenges, device recognition/binding, session management, and access recovery.
• Drive prioritization decisions that balance usability, fraud risk, regulatory expectations, and platform scalability.
• Act as the recognized product lead and decision maker for mobile and online banking security experiences.

Execution & delivery leadership

• Serve as product owner for one or more agile crews delivering security and authentication capabilities.
• Translate strategy into epics, features, and user stories with clear acceptance criteria, including complex edge cases and failure scenarios.
• Coordinate dependencies across mobile, web, and shared security platforms to ensure consistent experiences across channels.

Mobile & online banking security expertise

• Lead delivery of authentication and access controls across iOS, Android, and web platforms.
• Partner with Cybersecurity and Fraud teams to embed risk based and adaptive security controls aligned to current and emerging threat vectors.
• Ensure solutions scale reliably across millions of customers with minimal friction and operational overhead.

Risk, governance & controls

• Operate as part of the first line of defense, supporting risk assessments, audits, and regulatory reviews related to digital banking security.
• Partner with risk, compliance, and legal teams to ensure secure experiences align with enterprise standards and policies.
• Own documentation and evidence related to product controls, decisions, and governance outcomes.

Measurement & outcomes

• Define and monitor KPIs and success metrics (e.g., authentication success rates, challenge rates, fraud losses, call center impact).
• Use data and customer insights to continuously improve security outcomes and customer experience.

Leadership & influence

• Drive alignment across Digital Banking, Technology, Cybersecurity, Fraud, Risk, and Operations.
• Communicate roadmap, priorities, and risks clearly to senior leaders and executive forums.
• Coach and mentor other product managers, raising security product maturity and execution rigor across the digital organization.

The Ideal Candidate Will Have

7+ years of digital product management experience with ownership of large scale, customer facing platforms.

Proven experience leading mobile and/or online banking products in regulated or high risk environments.

Strong working knowledge of authentication and access concepts (e.g., MFA, step up authentication, device trust, session controls).

Demonstrated ability to lead cross functional initiatives and influence senior stakeholders without direct authority.

Strong analytical, communication, and risk management skills.

Experience with mobile security, biometrics, or passwordless authentication.

Familiarity with identity standards (e.g., OAuth, OpenID Connect, SAML).

Background partnering closely with cybersecurity, fraud, and enterprise risk teams.

Financial services experience strongly preferred.