H&M Sales Advisor - South Coast Plaza

About the Role As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through the store to actively sell our products and provide support and guidance. You will use your fashion and product knowledge to give customers all the relevant information they need for the best experience. You will also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back‑of‑house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Customer Sales & Profit Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available. Engage and have conversations with customers to provide excellent service. Guide customers through fashion trends, stories and products in all areas of the store. Effectively promote and sell products to customers. Actively promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Represent yourself and the H&M brand positively during all customer interactions. Support commercial or operational actions to reach sales targets with the store management team. Fashion & Trend Awareness Keep up‑to‑date with fashion trends, styles, brands, products, competitors and relevant influencers. Use your product and fashion knowledge to share relevant information with customers. Team & Development Retain and share your service, fashion and store operations knowledge and skills with colleagues. Follow all procedures, routines and legal requirements in all areas of the store. Give and receive feedback with colleagues to learn, develop and support each other. Participate in onboarding, introduction processes, training and courses relevant for your role and future development. Retail Operations / Visual & Commercial Execution Complete the full garment cycle from unpacking to refill, steaming and ensure good garment care. Operate fitting room and checkout areas according to best practice and processes. Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms). Support garment presentation, execution and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines. Ensure good stock levels with replenishment routines on the sales floor. Maintain best practice for any in‑store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.). Support opening and closing of the store. Follow all H&S guidelines and legal requirements applicable to the role. Qualifications Passionate about fashion and everything we create in‑store. Motivated to give customers a great experience. Communicative, creative, curious, flexible, decisive, and action‑oriented. Enjoy working in a collaborative and dynamic environment. Have sales experience in a dynamic and collaborative environment that can be applied to this role. Experience with customer service in fashion, retail or other service‑related industries. Benefits We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability. We are guided by seven values we've nurtured for over 75 years. Access to Colleague Resource Groups (CRGs) for community and networking. Inclusive workplace encouraging authenticity. Large global talent community with unlimited career growth opportunities. Comprehensive benefits: health insurance, wellness and family support programs, retirement plan match, paid leave, paid time off and a community day. Employee discount on H&M, Other Stories and COS. All employees receive a staff discount card for all H&M Group brands online and in stores. Participation in the H&M Incentive Program (HIP). More information available. EEO & Inclusion We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact and use the Ask a Question option. Job Status & Compensation Hourly, Non‑Exempt. Compensation: $17.50 per hour. #J-18808-Ljbffr H&M