Laboratory Operations Coordinator

Laboratory Operations Coordinator

Location: 1250 South Collegeville Road, Collegeville, PA 19462

Duration: 5+ months (potential extension or permanent hire; covering maternity leave)

Pay Rate: $27.58/hour

Benefits: Weekly pay; Vision, Dental, Medical coverage

Work Schedule: 40 hours/week (No overtime)

Work Model: 100% onsite

Role Overview

The Technical Administrator works onsite at designated customer locations, coordinating client moves and providing high-touch support. Responsibilities include managing all aspects of the OneSource Program: initiating service calls, scheduling, overseeing inventory data integrity, vendor escorting, and supporting day-to-day laboratory operations.

Key Responsibilities

• Customer Support:
  • Serve as the first point of non-technical and basic technical contact for customers via phone, email, portal, or other systems
  • Address inquiries, initiate and schedule service calls, and refer customers as needed
  • Expedite service requests with vendors and coordinate spot purchases
• Service Management:
  • Monitor and process equipment service requests, confirm coverage and identify billable events
  • Schedule preventive maintenance, compliance activities, and follow up on service completion
  • Utilize SAP, Service Max, and customer records for accurate event documentation
  • Ensure timely and accurate data entry for service reports and account maintenance
• Procurement & Vendor Coordination:
  • Create purchase requisitions for services from non-PerkinElmer suppliers
  • Manage documentation, approvals, delivery dates, and closure of POs
  • Support cost-saving and KPI objectives, conduct vendor satisfaction surveys
• Chargeback & Reporting:
  • Run reports to identify chargeback events and complete billing processes
  • Escalate unresolved billing issues as needed
• Communication & Relationship Management:
  • Build rapport with customers and service teams
  • Communicate program updates, troubleshoot professionally, and ensure issue closure
  • Escalate complex problems to management when necessary
• Site-Specific Duties:
  • Escort service engineers, verify site safety compliance, coordinate equipment handoff
  • Ensure accurate service event closure and record management in both customer and PerkinElmer systems

Required Qualifications

• Minimum 3 years in a similar technical/admin or customer service role
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Experience with Veeva Vault
• Bachelor's or associate Degree, or equivalent work experience
• Strong organization and time management; effective both independently and in a team
• Excellent verbal and written communication skills
• High customer commitment and proactive attitude
• Experience in data entry, order management systems. SAP, Service Max, and Maximo experience is preferred

Preferred Qualifications

• Background in pharmaceuticals
• Experience with GxP data review