Premium Sales Manager

Title : Premium Sales Manager Requisition ID# : 4051 Location : Louisville, KY, 40208 Property : Churchill Downs Racetrack Job Summary In this role as Premium Sales Manager at CDRT you will be responsible for building relationships with premium and VIP customers to provide excellent customer service and drive new sales of our world‑class Premium areas focusing primarily on the Kentucky Derby and Oaks. You will reach out to potential prospects, clients, referrals, and network relationships to renew and sell new premium offerings to both companies and consumers. This position will also help with the overall day‑to‑day needs and processes of the Premium Business department to ensure we are set up for success and can provide an unsurpassed level of customer service. Essential Duties And Responsibilities Meet or exceed all new sales goals provided by the Executive Team Sell all the Premium offerings that Churchill Downs Racetrack has via outbound prospecting Prospect to create new leads via creative new methods as well as traditional sources Host and conduct sales calls and presentations both virtually and in person Perform skilled deal closings and information sessions Assist with Kentucky Derby and Oaks processes as well as servicing customers on all race days Service existing Premium members with world‑class customer service and facilitate their renewals Work alongside other members of the Premium Business team to enhance the sales & service culture and provide a world‑class experience to our customers Lead and help maintain the growth of our CRM initiatives Assist with all administrative needs of the Premium Business team to ensure proper procedures are followed Address customer issues and ensure effective short‑term and long‑term problem resolution Provide timely feedback to the company regarding service failures or customer concerns Collaborate with all departments to facilitate all Kentucky Derby and Oaks ticketing/seating needs Other duties as assigned Required Skills And Abilities Proven premium sales experience managing both processes and the sales performance required of such a position at a sports or entertainment venue, with vast amounts of knowledge about entertaining, selling, and servicing Premium & VIP customers is preferred. Proficient in basic software programs Creative and enthusiastic with excellent interpersonal skills Available to work race days and special events Possess a willingness to work long hours, evenings, weekends, and holidays Must demonstrate prior experience in dealing with high‑level clients including dignitaries, officials, celebrities, premium ticket holders, club members, high‑stakes wagerers, and/or members of the thoroughbred racing community People‑oriented, able to multi‑task, organized, motivated and detail‑focused Prior interaction with the public and/or working knowledge of the horse racing industry preferred Proficiency in Microsoft Office and other related software and open to learning new technologies Language Skills Ability to communicate effectively (oral & written) with all types of clients, co‑workers, and the general public. Ability to communicate effectively under pressure and when working under a deadline. Mathematical Skills Knowledge to apply mathematical operations to such tasks as analyzing costs, return on investment, and analyzing metrics and statistics in comparison to company goals and performance. Reasoning Ability Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret directions and technical diagrams. Problem‑Solving Requirements When dealing with prospects and clients, the employee must show discretion when making recommendations regarding options and event details for a Churchill Downs Racetrack event. Education And Experience A Bachelor’s degree (B.A.) from a four‑year college or equivalent combination of education and experience is preferred. Physical Requirements & Working Conditions Travel Requirements: Does not require travel outside of Louisville Physical Demands: This position requires the ability to lift up to 10 pounds Work Environment: The incumbent primarily works in an office environment, however, is expected to attend Churchill Downs race days This work is performed primarily in a business office setting within a sports and entertainment facility. Events often take place outside of traditional business hours, on weekends, and on holidays. Some areas of the facility may be noisy and subject to changing weather conditions. Churchill Downs Racetrack spans 175 acres and more than 1.5 million square feet under roof with additional entertainment facilities not protected from weather conditions. The ability to move swiftly throughout the facility and stand for long periods is necessary. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #J-18808-Ljbffr Churchill Downs Racetrack