Front Desk Agent
$16 - $19 per hourLuminous Hotel Management
DESCRIPTION Front Desk Agent - Full Time - $16-$19/hr - [Hotel Name] - [City, State][Hotel Name] is hiring a dependable and guest-focused Front Desk Agent to join our team in [City, State] . If you enjoy providing excellent customer service and creating a welcoming experience for guests, we'd love to meet you. Pay: $16-$19 per hour (based on experience) Schedule: Full-time or Part-time available Shift: Morning, evening, weekend, and holiday availability required Location: On-site (not remote) Job Summary The Front Desk Agent is responsible for greeting guests, managing reservations, processing check-ins and check-outs, and ensuring a positive guest experience from arrival to departure. Responsibilities
- Welcome guests in a professional and friendly manner
- Check guests in and out using the property management system
- Answer phone calls and respond to guest inquiries
- Process payments and handle cash/credit transactions accurately
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Maintain a clean and organized front desk area
- High school diploma or equivalent
- 1+ year of customer service experience preferred (hotel experience a plus)
- Strong communication and problem-solving skills
- Basic computer skills
- Ability to stand for extended periods
- Reliable transportation to and from work
- Paid time off
- Employee hotel discounts
- Opportunities for advancement
- Ability to stand for 6-8 hours
- Ability to lift up to 25 pounds
- High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software, Strong communication and problem-solving skills & Able to stand for long periods and work weekends
Vacancy posted 16 hours ago
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