Store Manager

Job Description

Job Description

El Toro Tortilleria is a successful business serving the city of Santa Maria for over 25 years. We are a high volume, fast paced tortilla factory and restaurant deli serving authentic Mexican dishes. We are currently looking for a qualified candidate in running a day to day operation as well as coaching and training experience.     

Job Description: The Store Manager role is a full-time, on-site position based in Santa Maria, CA. This role oversees daily store and restaurant high volume operations, including supervising 48 plus staff members, and ensuring efficient opening and closing procedures. The manager monitors product quality, inventory levels, and cleanliness standards, while maintaining food safety and compliance with company policies. Responsibilities include supporting excellent customer service, handling customer concerns, and implementing basic loss prevention practices. The Store Manager also contributes to sales growth, and fostering a positive work environment.

General Expectations

The manager is expected to lead by example, demonstrate professionalism, take responsibility for daily operations, and ensure that all employees follow company policies and procedures as well as train current and or new employees.     

The manager must be proactive in identifying problems, finding solutions, and communicating important operational matters to ownership.

This position requires hands-on management. The manager should not only supervise employees but also be actively involved in ensuring the restaurant and tortilleria operate smoothly every day.

Qualifications

• Minimum 3 plus year management experience.
• Customer-focused skills, in managing various cashiers.
• Experience in handling produce, meat, and kitchen.
• Strong Communication skills to interact effectively with customers, team members, and leadership, including clear verbal and written communication.
• Store Management abilities, such as supervising staff, coordinating schedules, overseeing daily operations, and maintaining a clean and organized environment.
• Retail Loss Prevention experience or awareness to help safeguard inventory, and manage cash responsibly.
• Previous experience in retail, grocery, restaurant, or food service management is highly beneficial.
• Some HR experience or worked under a HR staff member. 
• Food handling certificate
• Health department and OSHA knowledge required.

Bilingual English/Spanish is helpful