Dispatcher

“Improving the lives of those with chronic care diseases while providing solutions to our customers.” The Dispatcher is responsible for preparing the daily route, assisting with pulling necessary equipment, providing Estimated Time of Arrivals to fellow team members. Responsibilities Reports to work daily and is ready to work at the scheduled start time Works Saturday assignment as needed or scheduled Route work orders that need to be delivered Ensure each order is printed with necessary forms from Delivery Track Review and correct “All Bad” orders from previous day or cancelled tickets. Ensure grid is being monitored every 10-15 minutes throughout the morning and day. Responsible for the daily monitoring of PST’s through Delivery Track Assist and confirm team members are using phone app correctly and communicating back to dispatch on all orders needing attention Responsible for communicating with fellow team members on a regular basis on incoming or pending orders Responsible for keeping track of all calls that are answered; that are work order/ccs related. Responsible for checking call log at the end of the day to ensure all items were handled accordingly Assist Customer Service in trouble‑shooting patient’s call that are equipment/ETA related Provide and update Customer Service, Resp. Account Exec., Care Coordinator, an Referrals, on ETA’s Ensures all paperwork from Courier Drivers, for deliveries made the previous day is received and accurate prior to scanning in to FileBound Performs any other duties that may be requested by Supervisor or Management (i.e. performing duties as a Patient Service Technician) Understand and adheres to all of SuperCare Health company policies To remain knowledgeable to date on all products Maintain a professional, safe, and clean work environment Education and Experience Graduate from Accredited College in Business or Accounting Team player-ability Reliable and Responsible Detailed oriented Strong organizational skills Benefits Medical Dental Vision Flexible Savings Account 401K Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks Paid Training Paid Time Off Sick Time Use of Company Vehicle Growth Opportunities Employee Referral Reward Program Employee Discount Program #J-18808-Ljbffr