Inside Sales Representative

Job Description

Job Description

Company Overview
Our client is a fast-growing manufacturer and distributor of quality kitchenware, tabletop, cookware, flatware, serveware, drinkware, and household products trusted by retailers and foodservice professionals nationwide. Known for strong inventory availability, competitive pricing, and responsive customer support, the organization is committed to delivering reliable products and exceptional service to its customers.

Position Overview
The Inside Sales Representative is responsible for driving revenue growth through inbound and outbound customer engagement, relationship development, and consultative selling. This role supports the full sales cycle, from initial contact through order completion, while delivering an excellent customer experience and contributing to overall business growth.

The ideal candidate is adaptable, proactive, comfortable initiating conversations, and motivated to build long-term customer relationships in a fast-paced, team-oriented environment.

Location: Lakewood, NJ
Schedule: Full-Time | On-Site | Monday–Friday, 9:00 AM – 5:00 PM
Reports To: Sales Manager
Compensation: $50,000 - $60,000 (DOE)

Key Responsibilities

• Drive revenue through proactive inbound and outbound sales efforts, account growth, and relationship development
• Identify customer needs, present solutions, and maintain consistent follow-up to close opportunities and increase sales
• Manage leads, quotes, reorders, and customer inquiries to ensure a positive and seamless customer experience
• Process orders accurately and maintain CRM records to support sales tracking, reporting, and operational efficiency
• Collaborate with operations, customer service, and warehouse teams to ensure smooth order fulfillment and issue resolution
• Develop strong product knowledge and provide customer insights and market feedback to support business growth

Core Competencies

• Business Development & Prospecting: Proactively pursues new opportunities through outreach, relationship building, and account expansion
• Results Orientation: Demonstrates strong motivation, ownership, and accountability for achieving sales goals
• Consultative Selling: Uses active listening and questioning to understand customer needs and position effective solutions
• Resilience & Drive: Maintains persistence and energy in a fast-paced, high-activity sales environment
• Communication & Influence: Confidently engages customers, builds rapport, and navigates conversations toward successful outcomes
• Adaptability & Growth Mindset: Responds well to change, feedback, and new challenges while continuously improving performance

Qualifications

• 1+ year of experience in inside sales, customer service, or a related sales role (B2B or B2C)
• Strong verbal and written communication skills with the ability to build rapport and influence customer decisions
• Comfortable with outbound outreach, follow-ups, and managing multiple customer interactions
• Customer-focused with a consultative approach to identifying needs and presenting solutions
• Experience using CRM systems and order entry tools preferred
• Ability to quickly learn product features and communicate value to diverse customer types
• Goal-oriented, organized, and detail-driven with strong follow-through

What Success Looks Like

• Consistently achieving or exceeding sales activity and revenue targets
• Building strong customer relationships that drive repeat business
• Maintaining accurate sales data and pipeline visibility
• Contributing to a positive team environment and overall company growth

Equal Opportunity Employer

Our client is an Equal Opportunity Employer and values diversity in its workforce. Employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.

Compensation
The published salary range is used as a guide to provide prospective candidates with a level of compensation that is competitive with today’s market. The salary range for this position is a good-faith estimate that allows for flexibility to align with various levels of experience, education, and performance.

EEO Statement
Topaz HR is an Equal Opportunity Employer, and we do not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other status protected by applicable law. We value and are committed to creating an inclusive environment for all employees.

Please Note: Topaz HR is conducting this search on behalf of one of our clients. The employer's name will be disclosed during the interview process, and all hiring decisions will be made directly by the client. \nCompany Description

Topaz HR is a full-service human resources consulting firm that partners with growing businesses to streamline HR operations and build strong, compliant workplaces. Based in West Orange, New Jersey, Topaz HR provides strategic guidance and hands-on support across areas such as talent acquisition, employee relations, compliance, payroll and HRIS support, benefits consulting, and leadership development. With decades of combined HR and business experience, the Topaz team helps organizations attract, retain, and develop top talent while reducing risk and allowing leaders to focus on growing their business.

Company Description

Topaz HR is a full-service human resources consulting firm that partners with growing businesses to streamline HR operations and build strong, compliant workplaces. Based in West Orange, New Jersey, Topaz HR provides strategic guidance and hands-on support across areas such as talent acquisition, employee relations, compliance, payroll and HRIS support, benefits consulting, and leadership development. With decades of combined HR and business experience, the Topaz team helps organizations attract, retain, and develop top talent while reducing risk and allowing leaders to focus on growing their business.