Guest Service Agent at Longfellow Hotel

Job Description

Job Description

Job Summary

We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our Longfellow Hotel team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

Benefits 

Responsibilities 

• Greet guests and perform check-in/out procedures 
• Follow all cash and credit card procedures required by hotel and brand standard
• Check expected departures and clear check out
• Update housekeeping room status 
• Explain any of the hotel’s promotional items, and mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to  guests during lags in phone or in-person conversations 
• Respond promptly to any guests’ inquiries or complaints and offer alternate solutions if guest  demand cannot be met 
• Demonstrate commitment to servicing the guest by being hospitable and accommodating 
• Document any guest accidents by completing the accident report form  

Qualifications

• High School diploma or GED preferred 
• One year of hospitality experience required 
• Customer service experience required 
• Experience handling cash and credit card procedures 
• Attention to detail 
• Ability and flexibility to work various shifts including evenings, weekends, and holidays

Company Blurb

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.