Practice Associate

Position: Practice Associate

FLSA Status: Hourly, Non-Exempt

Home Office: NHOMS Salem

Employment Type: Full-Time

Reports to: Operations Manager

Who We Are:


Join our innovative team at NHOMS | MassOMS and play an essential role in creating outstanding experiences for our clients, partners, and communities. By embracing our core values of innovation, compassion, accessibility, and one team, you will play a part in a mission to make a lasting impact on our organization's growth and success.


Our core values center around healing first for our patients. Members of our team approach each day with compassion for both patients and colleagues. We promote innovation on every level and ensure we are accessible to one another as we work as one team.

We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives - all while having a little fun!

Position Summary:


The Practice Associate plays a pivotal role in the efficient and smooth functioning of the clinic. This multifaceted position requires a candidate with a strong organizational skill set, excellent communication abilities, and a comprehensive understanding of medical office operations. The primary responsibilities include coordinating administrative tasks, managing patient interactions, and supporting the healthcare team to ensure the delivery of high-quality patient care.

Responsibilities include but are not limited to:

• Assisting patients with check-in and check-out procedures, managing telephone calls, and addressing inquiries.
• Effectively communicate with referring practices, patients, and teammates.
• Schedule appointments for the practice to optimize patient satisfaction, surgeon time, and the most effective use of treatment rooms.
• Independently and accurately complete treatment planning and benefits verification.
• Create, access, and verify patient records in Open Dental, retrieve patient files, prepare flow charts, and place charts in sequence for surgeon examination.
• Maintain the reception area in a neat and orderly condition.
• Receive letters, packages, etc., and distribute them accordingly.
• Prepare outgoing mail and packages, dropping them off at mail facilities for processing.
• Check, sort, forward, and respond to emails and any correspondence from teammates.
• Collaborate with all teammates and organizational levels, including Marketing, Human Resources, Call Center & Billing teams.
• Perform closing procedures at the end of the day, including depositing cash and checks.
• Take up other duties as assigned.

Requirements

Required Skills & Abilities:

• Excellent phone and in-person communication skills.
• Strong organizational, time management, and multitasking abilities.
• Computer literacy in basic applications, including Outlook and Microsoft Office.
• Full-time availability Monday - Friday.
• Detail-oriented with organized communication skills between patients, doctors, and assistants.

Qualifications:

• 1 year of medical or dental office experience (Required).
• 1 year of administrative assistant or receptionist experience (Preferred).
• 1 year of Open Dental experience (Preferred)
• High school diploma or equivalent; additional education or certification in healthcare administration is a plus.

Compensation & Benefits:

• Pay: $20.00-$25.00 per hour.
• Medical, Dental, & Vision Insurance.
• Paid vacation & sick time.
• Access to our 401(k) plan with employer match.
• Continuing education and tuition reimbursement.
• Eligibility for discretionary quarterly bonuses.
• Discounted oral surgery services for teammates and their families.
• Referral Bonus eligibility

*Sign-on Bonus: Up to $500.00

Our Commitment to Diversity and Inclusion

At NHOMS | MassOMS, we pride ourselves on creating a supportive and inclusive environment where employees can collaborate, learn, and grow. We believe in work-life balance and encourage our team members to work together, making a difference in our industry. A culture of innovation, diversity, and inclusion is the NHOMS | MassOMS way. Equality drives our spirit and fuels our creativity. We celebrate, value, and appreciate all voices and are continually building a culture where everyone has the freedom to be their authentic self. Our commitment to inclusion across race, color, religion, gender identity, sexual orientation, disability, age, veteran status, and experience drives our success and makes our company stronger.