RETAIL SPECIALIST

NAPA Parts Professional

NAPA is a Parts Store and So much more! We are driven to have the best people on our team to get the right parts to the right place at the right time

The Role

A Parts Professional provides prompt and courteous service to all customers over the telephone, in the store, or in the dealer's shop. Looks up the parts application in catalogs or POS system. Processes orders for customers with a high degree of accuracy, efficiency, and courtesy. Assists and advises customers on how to best meet their needs, often dealing with questions and problems of a highly technical nature. Exhibits a thorough knowledge of products, performance standards, warranties, sales programs, and operating policies. Serves as a resource for advice to other store personnel

A Day in the Life

Implements appropriate sales practices such as greeting customers, demonstrating product knowledge, and ability to quickly understand customer's needs

Maintains customer satisfaction by serving all customers, securing right part, and resolving customer issues

Demonstrates professional attitude, conduct, and appearance

Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding store's pricing methods

Provides sales support functions by processing salespersons' stock orders, reporting overages/shortages/damaged merchandise, and ensuring the good appearance of store and displays

Participates in training as needed and required

Perform all other associated tasks as assigned by management

What You'll Need

High School Diploma, or equivalent

Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service

Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly

Demonstrate excellent communication and organizational skills

Enjoy working with people in a fast-paced setting; be competitive, yet have the ability to work calmly under pressure

Have a working knowledge of the part of the city the store services and be able to operate a vehicle equipped with a manual transmission

Able to work retail hours at any store location as assigned by management

And if you have this, even better:

Capable of operating TAMS point-of-sale system and cataloging

Able to use the adding machine and process cash, check, and credit card transactions

Visually capable of recognizing and distinguishing letters and numbers and remembering their sequencing

Be ASE Parts Specialist (automotive) certified

Able to work on feet (stand and walk) for an entire assigned work shift

Capable of lifting and moving parts and boxes of up to 60 pounds

Able to repeatedly bend or stoop to floor-level shelves and able to reach upper shelves (ten feet) with use of stool or ladder when necessary

Able to move engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc

Why NAPA May Just Be the Right Place for You

Outstanding health benefits and 401K

Stable company with a "family" feel

Company Culture that works hard yet takes care of employees

Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team

Additional Information for You

NAPA has great careers for people with all backgrounds and interests So if after reading this, you don't think that it is the perfect fit for you, check out a few of our cool day in the life career videos from our awesome employees by visiting FayetteParts.com/careers. While on our career site, check out the list of the many other diverse roles we have as well