Hotel & Restaurant Reservations Coordinator

Why The Global Ambassador

• Competitive compensation

• Comprehensive benefits available for team members working 25+ hours per week, including medical, dental, vision, and more

• Paid time off eligibility for those working 32+ hours per week

• A dynamic, fast-paced environment where passion for hospitality, teamwork, and excellence thrives

Who We Are

Hospitality refined for a global mindset.

The Global Ambassador is an internationally inspired hotel from hospitality innovator Sam Fox and the newest addition to Author & Edit, his growing collection of hospitality experiences. Created through a global lens yet deeply connected to its surroundings at the intersection of Phoenix, Scottsdale and Paradise Valley, the 141-room hotel brings together inspired design, world-class dining and elevated wellness in one impeccably curated destination.

Recognized with a MICHELIN Key in both 2024 and 2025 and named among Esquire's Best New Hotels in the World and Condé Nast Traveler's Hot List, The Global Ambassador offers six original dining experiences, an exclusive members club and a bespoke fitness and wellness center, including a luxurious spa. Join us in the journey of creating moments worth remembering and sharing.

As a Reservations Agent at a Forbes Five-Star property, you are often the first point of contact for our guests and play a critical role in shaping their initial impression. This role requires a highly polished communicator who can seamlessly manage both transient room reservations and food & beverage bookings.

What You'll Do

• Handle inbound calls, emails, and online inquiries for transient room reservations (leisure, consortia, and business travel) & restaurant and special event dining reservations

• Process all reservations requests, changes, and cancellations received by phone or email

• Demonstrate expert knowledge of room types, rates, packages, and availability/restaurant concepts, menus, hours, and special events/general hotel facilities and offerings

• Proactively personalize each reservation by identifying guest preferences and special occasions and recommending enhancements (e.g., suite upgrades, dining experiences, celebrations)

• Accurately input and manage reservations in PMS and F&B systems

• Manage seating charts and availability for all restaurant outlets

• Coordinate with Front Office, Concierge, and Restaurant teams to ensure seamless execution of guest requests

• Maintain detailed and accurate guest profiles and notes

• Identify and flag potential VIPs, repeat guests, and special occasion guests

• Uphold Forbes Five-Star standards on every call and email interaction

• Maximize revenue opportunities through upselling and strategic selling techniques

• Adhere to all service standards, call quality expectations, and response time benchmarks

Qualifications

• Open availability between 9am-8pm and can work Sundays**
• Previous experience in a luxury hotel, resort, or fine dining reservations environment preferred

• Strong verbal and written communication skills with a professional, polished tone

• Excellent phone presence and customer service skills

• Proven ability to multitask in a fast-paced, high-touch service environment

• Experience with hotel PMS (e.g., Opera Cloud) and restaurant reservation platforms (e.g., OpenTable, SevenRooms) preferred

• Strong attention to detail and organizational skills

• Passion for delivering above-and-beyond service to guests

• Ability to anticipate guest needs and deliver personalized recommendations

• Flexible schedule, including evenings, weekends, and holidays

The Global Ambassador is an Equal Opportunity & E- Verify Employer. Proof of eligibility to work in the United States is required.