RV Parts & Accessories Retail Sales Associate

Job Description

Job Description

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision
Bringing family and friends together to have fun and create memories. 

Mission
The Camping Advisor is responsible for delivering comprehensive product show-throughs on the customer’s pickup day, promoting essential parts and accessories, following up with customers who did not purchase, and providing top-tier customer care in our store.  

Schedule
20-30 hours/week, Part-time hours will vary week to week based on operational needs. Flexibility with scheduling, including some Saturdays, is required.

Pay
$16-$18/hour plus commission 

Outcomes
Successful candidates will provide:  Delivery Day Experience: 

• Conduct detailed, hands-on demonstrations of new units on the day customers pick up their RVs
• Show customers how to operate and maintain their unit’s features, ensuring they feel confident and comfortable before they leave 

Sales of Essential Parts & Accessories: 

• Qualify and gain customer agreement to sell comprehensive, added-value RV solutions including, protection, power, safety & towing, lifestyle, and essential camping accessories tailored to each customer’s specific needs and camping style 
• Educate customers on how these products enhance their camping experiences and improve convenience, safety, and comfort 

Ongoing Customer Relationship Management:

• Follow up with customers who did not purchase, offering additional information, answering questions, and addressing any hesitations or concerns 
• Maintain long-term relationships with past customers, periodically reaching out to see how they’re enjoying their RV, suggesting new products, and encouraging future visits

In-Store Support & Merchandising: 

• Assist in stocking and maintaining shelves of camping gear, ensuring product displays are neat, organized, and fully replenished 
• Greet and assist walk-in customers, helping them locate parts, recommending accessories, and providing expert guidance on product selection

Team Collaboration & Continuous Improvement: 

• Work closely with sales, parts, and service teams to ensure seamless customer experiences 
• Stay informed about new products, industry trends, and camping best practices to continually improve recommendations and deliver greater value to customers 

Qualifications 
•    High school diploma 
•    Familiarity with RV operations, essential camping gear, and accessories 
•    Previous experience with automated inventory system helpful 

Competencies 
•    Professional, positive demeanor and customer friendly 
•    Aptitude for selling products and maintaining customer relationships 
•    Strong organizational and communication skills 
•    Ability to follow safety instructions and promote a safe working environment 
•    Ability to work in a collaborative team, in a fast-paced environment 

 
Physical and Environmental Conditions 
•    Talking and hearing, walking and sitting, repetitive hand motion, using hands to grasp, pushing, pulling,          climbing, crouching, kneeling, and reaching with arms/hands, are required. 
•    Ability to lift and carry up to 30 pounds frequently, to move objects. 
•    Occasional exposure to adverse environmental conditions, such as fumes, dust, and mechanical moving parts. May fill propane tanks. 

 
Disclaimer  
•    All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. 
•    This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position.  Employees will be required to follow any other job related instructions and to perform any other job-related duties requested by their supervisor.   
•    The company reserves the right to add to/revise an employee's job duties at any time at its discretion. 
•    This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. 

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