Telephonic Triage Nurse

Position Title Telephonic Triage Nurse Department Nursing Location Hybrid Reports To Director of Nursing Summary of Position Under the general supervision of the Director of Nursing, the Triage Nurse will be responsible for patient triaging, the nurse phone line, assist with nurse case management, nursing assessments, collaboration with providers and other departments, and provision of quality patient care in compliance with local, state and federal regulations and accreditation standards. The telephonic triage nurse must adhere to Kintegra Health’s Teleworking Policy. Qualifications Must be able to sit, stand, and walk for long periods of time, read and understand English, maintain confidentiality of health information, and communicate with all levels of personnel. Knowledge and understanding of chronic illness and health promotion. Current RN or LPN license without restrictions. 3 years of nursing experience with one year including triage (preferred). Associate's Degree in Nursing (preferred). BLS required; ACLS/PALS preferred. Responsibilities Monitors and responds to triage calls in person and/or on the nurse phone line. Talks directly to patients on the telephone and then directs them to emergency rooms (ERs), urgent care centers, and home care advice or to schedule patients to their physician during office hours. Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history. Uses computerized clinical decision‑making including algorithms that closely imitate physician logic and thought patterns, as guide. Sends patients with high‑risk chief complaints such as chest pain, abdominal pain, or severe headaches to ER immediately or arranges for ambulance. Provides appropriate home health advice to patients who do not need to go directly to the ER. Ensures accurate notes of all consultations and treatments are recorded in the patient’s record via Electronic Health Record. Arranges appointments for patients who do not need to go to ER but need to see a physician. Consults with physician as needed. Serves as a clinical resource and professional role model for other nursing staff. Prioritizes work tasks and services and completes tasks in a timely manner. Assists in medical chart reviews and compiling data for audits and reports. Assists Managing Nurse with developing nursing policies and procedures. Maintains accurate, clear and concise progress notes, problem lists, and medication lists. Provides patient education regarding disease processes, therapies and healthful behaviors. Participates in staff, planning, in‑service, and other meetings as needed. Performs other duties as assigned. Core Requirements Patient First – an approach to care that holds the well‑being and desires of the patient as primary. Build Not Blame – focusing first on finding fault with the process rather than the person. Integrity and Honesty – fostering an acceptance of openness, honesty, and fairness in words, deeds and the use of organizational resources judiciously for both internal and external customers. Cooperation and Flexibility – related to an internal belief that we function as part of an interdependent team with shared gains or losses, thus committed to assisting whenever possible beyond the prerequisite job description. Culturally Sensitive – always working toward increasing one’s ability to understand, communicate with, effectively interact and care for people across cultures, while having an acute awareness of one’s own culture. #J-18808-Ljbffr