Full-Time Lead Donation Associate

Goodwill of Central Iowa is looking for a Full-Time Lead Donation Associate to assist with coordination of donation center operations with our values of love, kindness, and respect.

Hours & Schedules:

• Part-Time (10-29 hours/week) positions available
• No retail holiday season! Shifts are scheduled Monday - Saturday: 10 am - 7 pm and Sunday : noon - 5 p m
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs.

Pay & Benefits:

• Starting wage of $16.00/hour and a n additional $1.00/hour on Saturday and Sunday shifts worked!
• Monthly Retail Associate Bonus eligibility based on store production and revenue goals being met!
• Annual merit increase eligibility based on individual job performance.
• Full-Time benefits start on the first of the month following 60 days of employment - benefits summary including medical, dental, vision insurance, retirement plan, PTO, and more!

Successful candidates have:

• Previous retail or warehouse experience - supervisory experience is a plus!
• Excellent customer service skills for daily donor interactions
• Effective communication skills to work collaboratively within Goodwill of Central Iowa's values of treating others with love, kindness, & respect
• Efficient problem-solving abilities & warehouse equipment skills - forklift experience is a plus!

Retail Career Development Pathways Could Look Like:

• Retail Shift Leader - Assist with directing, coordinating, & monitoring retail store operations and support employee training.
• Engagement Coordinator - Assist with new employee onboarding, training, and coaching to successfully integrate employees into GCI's work culture, environment, and processes.
• E-Commerce Coordinator - Identifies and processes trending/valuable donations to be sold on E-Commerce platforms & coaches in-store team members to do the same.
• Assistant Store Manager - Manages day-to-day retail operations and assists with training, coaching, and performance management of store teams to achieve goals.
• Store Manager-In-Training - Assists with directing store operations to train, lead, and manage store team members and learn how to achieve key performance metrics and manage revenue targets.
• Store Manager - Directs store operations to lead, train, and develop employees, champion service excellence, and achieve key performance indicators and revenue targets in support of funding GCI's mission.
• District Manager - Oversees multi-unit store operations management by leading teams to drive operational and service excellence, overall financial performance, loss control activities, customer service, inventory control, and quality standards within their assigned stores.

Position Summary

Our Lead Donation Associates receive, sort, and process donated goods while maintaining day-to-day operations of the worksite. This position provides excellent customer service and responds promptly to donor needs and assist with loading and unloading donated goods from trucks.

What you'll do here:

• Receives, sorts, and processes donations continuously throughout each shift.
• Greets all donors and provides excellent customer service by responding promptly to questions and needs.
• Uses wheeled carts, pallet jacks, or forklifts safely to move and load donated goods.
• Inspects, organizes, and prepares items for sale or transfer other locations.
• Builds and processes gaylords on pallets for delivery.
• Cleans, organizes, and maintains work areas to ensure safety and efficiency.
• Promotes a positive team environment.
• Develops and maintains collaborative and cooperative working relationships with coworkers.
• Directs and coordinates business activities to include opening and closing of the facility.
• Performs regular safety inspections inside and outside the building reporting safety or security issues as needed.
• Performs other duties as assigned.

What you'll need:

• Ability to follow basic verbal and/or written instructions.
• Basic knowledge of Microsoft Office suite including Word, Excel, Outlook, and Teams.
• Ability to communicate effectively in written and verbal formats.
• Ability to adhere to safety measures and incident reporting to ensure compliance.
• Ability to obtain First Aid/CPR certification.
• Access to reliable transportation for regular participation in work and travel to nearby stores.
• Possession of a valid Iowa Driver's License, a good driving record, and able to provide proof of personal vehicle insurance with a minimum of $100,000 per person and $300,000 per accident auto insurance liability coverage.
• Ability to pass a criminal background check and dependent adult and child abuse background check.
• Must be at least 18 years of age or older.
• Currently enrolled in high school OR have a high school diploma OR a minimum of two (2) years of any combination of military service, high school, or related full-time paid employment.
• Supervisory experience is a plus.
• Ability to carry, lift, push or pull 50 pounds.
• Ability to tolerate variations in work environment temperature.
• Ability to be active and/or stationary for long periods of time.
• Must have visual acuity to determine accuracy of work assigned or make general observations of facilities or structures.

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.


The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!

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